Job Description

The Food & Beverage Supervisor with high-end healthy coffee shop experience is responsible for overseeing the daily operations of a premium, health-focused coffee shop. This role ensures that all staff deliver exceptional service, quality beverages, and food products that align with the establishment's wellness-oriented ethos. The Supervisor will provide leadership, maintain a strong focus on customer service, manage operational efficiency, and foster a culture of health-conscious offerings within the coffee shop.

Key Responsibilities:

Supervision and Staff Management:

Lead and manage a team of baristas, servers, and kitchen staff with a focus on health-conscious coffee and food offerings. Train and coach staff on healthy food preparation, the art of brewing high-quality coffee, and providing exceptional customer service. Manage the scheduling of staff to ensure proper coverage during peak hours, ensuring the team is efficient and motivated. Conduct regular performance evaluations, provide constructive feedback, and offer ongoing training to ensure high standards.

Guest Experience and Service:

Ensure an exceptional guest experience by maintaining a welcoming, health-focused environment and providing personalized service. Handle customer complaints or concerns promptly, professionally, and ensure resolution aligns with the brand's values. Oversee the preparation and service of specialty healthy drinks, organic coffees, smoothies, and nourishing food items such as gluten-free or plant-based options. Ensure all guests' dietary restrictions, preferences, and wellness goals are met through menu customization and careful attention to detail.

Quality Control and Menu Oversight:

Ensure the quality and consistency of beverages, including coffee, matcha lattes, and specialty drinks, as well as the food offerings like bowls, salads, and wraps. Maintain standards for organic and locally-sourced ingredients, ensuring freshness and sustainability in every product served. Regularly taste and assess offerings to guarantee they meet established quality standards. Keep up to date with emerging health and wellness trends to suggest new offerings that align with the coffee shop's concept.

Operational Management:

Oversee the daily operations of the coffee shop to ensure smooth and efficient service from opening to closing. Maintain an organized and clean environment, ensuring health and safety standards are adhered to, including food safety and sanitation guidelines. Manage the coffee shop's inventory, ensuring stock levels of high-end coffee beans, organic produce, health-conscious food items, and related supplies are well-maintained. Ensure the correct operation of high-end coffee equipment, including espresso machines, grinders, and blenders, and troubleshoot when needed.

Health and Safety Compliance:

Ensure full compliance with food safety regulations, including proper food handling, storage, and hygiene practices in line with healthy and clean eating standards. Maintain proper food handling procedures, including allergen management, to ensure customer safety and satisfaction. Conduct regular health and safety audits and ensure all staff are trained in food safety best practices.

Financial and Inventory Management:

Assist with inventory management, including stock ordering, receiving, and rotation, to ensure the smooth supply of ingredients and products. Track daily sales and manage the coffee shop's financial performance to meet cost control targets, such as minimizing food waste and optimizing labor costs. Participate in setting up budget forecasts and sales targets, assisting in strategies to maximize revenue.

Customer Engagement and Community Building:

Create and maintain relationships with regular customers, ensuring they feel welcome and valued with a focus on health-conscious offerings. Lead efforts to build a loyal customer base by introducing loyalty programs, promotions, and health-centric events. Foster a sense of community within the coffee shop, such as hosting wellness events or workshops focused on nutrition, fitness, or mindfulness.

Brand Promotion and Marketing:

Work with the management team to execute marketing initiatives that highlight the coffee shop's unique focus on healthy living, organic ingredients, and wellness. Suggest new menu items, seasonal promotions, and special offerings to drive foot traffic and build a strong brand presence in the local market. Participate in social media and marketing efforts, promoting the coffee shop's wellness-based offerings and lifestyle brand.

Sustainability and Environmental Impact:

Champion sustainability by ensuring the use of eco-friendly packaging, minimizing waste, and promoting a zero-waste environment. Source sustainable, fair-trade coffee beans, organic ingredients, and eco-conscious products in line with the brand's environmental values.

Experience

:

Minimum of 2-3 years of experience in a high-end coffee shop, cafe, or restaurant with a focus on healthy, organic, or wellness-oriented offerings. Previous experience in a supervisory or managerial role within a health-focused food and beverage environment. Strong knowledge of high-quality coffee preparation, espresso machines, health-conscious food preparation, and sustainable sourcing practices.
Job Type: Full-time

Ability to commute/relocate:

Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Are you willing to join immediately?
Experience:

F&b Supervisor: 2 years (Required)
Language:

* English (Required)