Job Description

Job Purpose:

To supervise and coordinate room service operations, ensuring high-quality guest service, efficient delivery, and maximizing revenue opportunities through upselling, promotions, and menu optimization.

Key Responsibilities:

Supervise Room Service Operations:

Oversee daily room service activities to ensure timely and accurate delivery. Monitor staff performance and provide coaching as needed.

Revenue Generation:

Identify opportunities to

increase room service sales

through upselling, suggestive selling, and promotions. Track room service sales performance and suggest strategies to boost revenue. Collaborate with the F&B team to create attractive menus and packages for in-room dining.

Guest Experience:

Ensure that all room service orders meet hotel standards for quality and presentation. Handle guest feedback and resolve complaints promptly and professionally.

Staff Management:

Train, schedule, and manage room service staff. Conduct performance reviews and motivate team members to meet targets.

Operational Efficiency:

Monitor inventory and coordinate with kitchen and procurement teams to maintain stock levels. Ensure compliance with hygiene, safety, and hotel standards.

Reporting:

Maintain daily, weekly, and monthly reports on room service operations, including sales, revenue, and customer feedback.

Qualifications & Skills:

Proven experience in F&B supervision, preferably with room service operations. Strong communication, leadership, and customer service skills. Ability to drive sales and generate revenue through effective strategies. Knowledge of food hygiene and safety standards.
Job Type: Full-time

Experience:

* Hospitality: 4 years (Required)