F&b Social Media And Digital Marketing Assistant Japanese
Dubai, United Arab Emirates
Job Description
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Job Number 23053370
Job Category Food and Beverage & Culinary
Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Job Category Food and Beverage & Culinary
Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
JOB SUMMARY The candidate will be overseeing the planning and coordinating of scheduled social media posts, along with social media engagement while verifying and overseeing accuracy and consistency of content that is communicated on social and digital platforms. The candidate will also be active in day to operations with being present at Food & Beverage activations with the purpose of capturing content for further social media marketing use in Food & Beverage. SCOPE / BUSINESS CONTEXT
\xe2\x80\xa2A Full Time position based at JW Marriott Marquis Dubai.
\xe2\x80\xa2Number of Direct Reports - 0
\xe2\x80\xa2Titles of Direct Reports \xe2\x80\x93 N/A CANDIDATE PROFILE Experience:
\xe2\x80\xa2Previously experience in a similar role in a 5 star hotel.
\xe2\x80\xa2Minimum 2 years\xe2\x80\x99 experience in the Sales and Marketing, Digital Marketing or related professional area
\xe2\x80\xa2Experience of selling in GCC countries essential.
\xe2\x80\xa2Marriott sales experience is desirable but not essential Skills and Knowledge
\xe2\x80\xa2Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
\xe2\x80\xa2Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
\xe2\x80\xa2Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
\xe2\x80\xa2Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
\xe2\x80\xa2Digital Marketing knowledge \xe2\x80\x93 Basic understanding of relevant digital marketing tools and channels, experience in Google Analytics, SEO, SEM and Social Media Analytics tools
\xe2\x80\xa2Creative skills \xe2\x80\x93 adept creative skills, shows a passion for and interest in social media and creative content development SPECIFIC DUTIES The following are specific responsibilities and contributions critical to the successful performance of the position: The following are specific responsibilities and contributions critical to the successful performance of the position:
\xe2\x80\xa2Meeting the Needs of Key Stakeholders - Understanding and meeting the needs of key stakeholders (owners, corporate, guests, etc.)
\xe2\x80\xa2Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
\xe2\x80\xa2Interacting with Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
\xe2\x80\xa2Manage and monitor digital creative assets (rich media content, email templates, etc) in a file management system that is accessible by all stakeholders.
\xe2\x80\xa2Manages all Social Media Accounts, responsible for monthly content calendars for each outlet.
\xe2\x80\xa2Content creation, organises and leads social media content photoshoots and content creation.
\xe2\x80\xa2Manage the processes necessary to consistently deliver email campaigns of the highest quality, setup and broadcast via the email marketing tool and Social Media channels.
\xe2\x80\xa2Ensures digital standards conformity when building creative digital assets and social media content
\xe2\x80\xa2Ensures cross-browser compatibility of all digital creative assets and performs regular auditing on site.
\xe2\x80\xa2Act as an online brand guardian, represents brand protection and growth across all Social Media Channels
\xe2\x80\xa2Creative content creator \xe2\x80\x93 Lead innovative and creative strategies and campaigns across all social media channels
\xe2\x80\xa2Prepares Monthly Social Media reports and analyses performance
\xe2\x80\xa2Social Media engagement \xe2\x80\x93 daily engagement on all Social Media Channels, monitoring guest generated content and responding appropriately to all guest interaction, comments and feedback.
\xe2\x80\xa2Completes competitor analysis and research to keep up to date with developments and competitor activity using this to regularly refresh and innovate Social Media strategy and Content.
\xe2\x80\xa2Communicate internally campaign initiatives and analytics/results.
\xe2\x80\xa2Create Offer briefs for all promotional activities when required
\xe2\x80\xa2Liaises with the Marketing Manager on day to day tasks
\xe2\x80\xa2Creates mood boards and shoot schedules, coordinates with relevant stakeholders and prepared detailed internal communications to manage and run social media content shoots.
\xe2\x80\xa2Assists in managing external agencies and internal associates to achieve all project deadlines.
\xe2\x80\xa2Communicate internally campaign initiatives and analytics/results. Use data management tools available for reporting to track and share results of communications.
\xe2\x80\xa2Measure the impact of specific digital and Social Media creative via analytics to determine effectiveness and ROI.
\xe2\x80\xa2Lead and strategize special campaigns with a focus on social media and emerging technologies
\xe2\x80\xa2Maintains website content and updates website with new promotions in order to generate additional revenue.
\xe2\x80\xa2Manage the direct marketing and communication plan, including: Idea conception, creating content, design and execution for all mail, email, web, social media appeals
\xe2\x80\xa2Manage external vendor relationships and negotiate work contracts and fees, ensuring deadlines and quality work product is met OTHER Safety and Security
\xe2\x80\xa2Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
\xe2\x80\xa2Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
\xe2\x80\xa2Notify Loss Prevention/Security of any guest reports of theft. Policies and Procedures
\xe2\x80\xa2Follow company, hotel and department policies and procedures.
\xe2\x80\xa2Follows Marriott International Hotels Limited Regional Office policies and procedures
\xe2\x80\xa2Protect the privacy and security of guests and coworkers.
\xe2\x80\xa2Maintain confidentiality of proprietary materials and information.
\xe2\x80\xa2Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
\xe2\x80\xa2Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
\xe2\x80\xa2Perform other reasonable job duties as requested by Supervisors and Management.
\xe2\x80\xa2Working hours as required to do your job but normally not less than 48 hours per week. Guest Relations
\xe2\x80\xa2Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
\xe2\x80\xa2Assist other employees to ensure proper coverage and prompt guest service.
\xe2\x80\xa2Anticipate guests\' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
\xe2\x80\xa2Address guests\' service needs in a professional, positive, and timely manner.
\xe2\x80\xa2Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
\xe2\x80\xa2Thank guests with genuine appreciation and provide a fond farewell.
\xe2\x80\xa2Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest\'s name when possible.
\xe2\x80\xa2Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Communication
\xe2\x80\xa2Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one\'s voice, using the callers\' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
\xe2\x80\xa2Speak to guests and co-workers using clear, appropriate and professional language.
\xe2\x80\xa2Talk with and listen to other employees to effectively exchange information. Working with Others
\xe2\x80\xa2Support all co-workers and treat them with dignity and respect.
\xe2\x80\xa2Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
\xe2\x80\xa2Partner with and assist others to promote an environment of teamwork and achieve common goals. Quality Assurance/Quality Improvement
\xe2\x80\xa2Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit. Physical Tasks
\xe2\x80\xa2Enter and locate work-related information using computers and/or point of sale systems.
\xe2\x80\xa2Stand, sit, or walk for an extended period of time or for an entire work shift.
\xe2\x80\xa2Read and visually verify information in a variety of formats (e.g., small print).
\xe2\x80\xa2Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International\xe2\x80\x99s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International\'s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you\xe2\x80\x99re happy, our guests will be happy. It\xe2\x80\x99s as simple as that. Our hotels offer a work experience unlike any other, where you\xe2\x80\x99ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That\xe2\x80\x99s The JW Treatment\xe2\x84\xa2.
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Job Detail
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Job IdJD1516652
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned