Job Number 23203429 Job Category Food and Beverage & Culinary Location W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management
POSITION SUMMARY
Purpose of Role: Our jobs aren\'t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our F&B Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for F&B Service Experts - to get it right for our guests and our business each and every time.
Contribute to the venue\'s success by fulfilling one\'s own responsibilities and acknowledging the contribution of others; interacting actively with co-workers from other sectors (Reception - Kitchen - Bar) with the aim of improving team work, paying care to image detail (one\'s own and the venue\'s), fully respecting the national health and safety guidelines.
Key Responsibilities:
Guest Relations
Address guests\' service needs in a professional, positive, and timely manner.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest\'s name when possible.
Anticipate guests\' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Thank guests with genuine appreciation and provide a fond farewell.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Assist other employees to ensure proper coverage and prompt guest service.
General Food and Beverage Services
Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area.
Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
Pick-up trays and clean tables as needed to ensure a clean dining area.
Follow appropriate procedures for serving alcohol, follow local Training & Guidance.
Thank every guest upon departure, invites them to return, and wishes them a fond farewell.
Retrieve and deliver food and beverage orders in a timely manner.
Perform other reasonable duties as requested.
Coordinates with the respective kitchens to ensure guests\' orders are delivered.
Beverage/Coffee Cart
Inspect the cleanliness and presentation all china, glass, and silver prior to use.
Cash/Bank Handling
Record transaction in MICROS or similar system at time of order.
Process all payment methods in accordance with Accounting procedures and policies.
Follow property control audit standards and cash handling procedures (e.g., blind drops).
Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
Transport bank to/from assigned workstation, following security procedures.
Set up and organize cashier workstation with designated supplies, forms, and resource materials; and always maintain cleanliness of workstation.
60% of Time Spent
Guaranteeing the preparation of the Dining Room
Contributing to the tidying up and cleaning of the Restaurant
Guaranteeing the mise en place of the tables of the assigned section
Verifying bookings for the assigned section and possible special requests
Guaranteeing the proper welcome and the presentation of the menu
Welcoming customers as soon as they are led inside by the reception
Presenting the menu , NOTIFY THE NOT AVAILABLE ITEMS ON THE MENU
Handling the orders in the operative system
Guaranteeing the proper service
Providing and Monitoring table service
Taking care of issuing the bill
Guaranteeing proper salutations when customers leave
Guaranteeing the preparation of the table for new customer
20% of Time Spent
Guaranteeing the closing operations
Arranging the cleaning and tidying up of the Dining Room
Guaranteeing closing operations of the relevant cash desk
Notify any lack of equipment and service material
20% of Time Spent
Respecting local health regulations
Guaranteeing the respect of health standards
Respecting behaviour guidelines
Respecting the weekly planning
Being present at one\'s workplace at any time
Respecting contract provisions, regulations and health and safety provisions
Ensuring continuous information on service to the Talent Coach
Compliance
Full compliance with Marriott policies and procedures.
Adhere to International Summary Risk Assessment and Control Self-Assessment Audits.
Policies and Procedures
Protect the privacy and security of guests and coworkers.
Follow company and department policies and procedures.
Ensure uniform and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Maintain confidentiality of proprietary materials and information.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors.
Follow the requirements and tasks as defined in EMEA
SOP if associate handles cash. * Comply with the requirements of the Marriott and SOPs.
Profile required: Education
High school or equivalent education required
College diploma/degree preferred
Experience 2-3 years previous restaurant, bars and/or 5 star Hotel experience preferred along with strong employee engagement
Working with others
W Look: appear confident, well-groomed.
W Personality: warm, welcoming, smiling and pleasant
Never say no attitude
Exceed customer expectations
Communicate with others
Demonstrate team spirit and cooperation
Act with professionalism & integrity
Verbal and listening skills
Taking responsibility
Take ownership
Learn, develop and adapt to change
Work independently
Manage Time
Attend to detail
Initiative
Delivering results
Commit to quality
Follow policies and procedures
Follow direction
Multitask
Flexibility
Technical / functional competencies
High level of IT understanding including Micros
Ability to use Microsoft package efficiently
Understanding of Starwood policies and procedures
Basic understanding of international and local labour law
Starwood program knowledge preferred
Other skills (Language)
Fluency in English mandatory
Good communication skills, both verbal and written
Second language preferred
Grooming
All talent members must maintain a neat, clean and well-groomed appearance. Specific W standards are to be met. Styling should be in line with W wardrobe
W Hotels\' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We\'re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests\' passions to life. If you are original, innovative, and always looking towards the future of what\'s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,\xe2\x80\x8b begin your purpose, belong to an amazing global\xe2\x80\x8b team, and become the best version of you
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