Job Description

We are seeking an experienced, polished, and service-oriented F&B Reservations / Guest Experience Ambassador to join a prestigious 5-star luxury hotel in Dubai. This role is ideal for a hospitality professional who excels in guest interaction, reservations management, and delivering highly personalized dining experiences to VIPs, dignitaries, and international guests.
As the first point of contact for the Food & Beverage outlets, you will play a vital role in shaping the guest journey -- from reservation to farewell -- ensuring every interaction reflects the highest international luxury hospitality standards.
Key Responsibilities:

• Manage F&B reservations for restaurants, lounges, and VIP dining experiences
• Handle guest inquiries via phone, email, and in-person with professionalism and warmth

• Act as a Guest Experience Ambassador, ensuring personalized and anticipatory service

• Maintain accurate reservation records, guest profiles, preferences, and special requests

• Coordinate table allocations and seating plans to optimize guest flow and experience

• Welcome guests warmly and ensure a seamless arrival and seating process

• Liaise with VIPs, repeat guests, and special occasions with discretion and attention to detail

• Communicate closely with restaurant, kitchen, and service teams to ensure smooth operations
• Monitor guest satisfaction and proactively address requests or concerns

Maintain in-depth knowledge of menus, outlet concepts, operating hours, and promotions
Candidate Profile:

• Previous experience in F&B Reservations, Guest Relations, or Hostess role within a 5-star hotel or luxury hospitality environment

• Excellent communication and interpersonal skills

• Fluent in English; Russian and/or German speakers highly preferred

• Strong guest service mindset with exceptional attention to detail

• Well-groomed, professional appearance

• Ability to multitask in a fast-paced, high-end environment

• Flexible availability, including evenings, weekends, and holidays

Salary & Benefits:
Basic Salary: AED 3,000 per month (approx. USD 820 / EUR 695) + Commission
Monthly service charge plus high tips
Tax-free salary
Company-provided accommodation
Meals and transportation provided
Medical / health insurance
Onboarding flight ticket Annual travel ticket

Skills Required