Job Description

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Store Operations & Performance

• Oversee daily operations of multiple outlets to ensure smooth functioning

• Maintain food quality, presentation, and service standards consistently across stores

• Monitor order taking, food preparation, hygiene, and customer service

• Ensure adherence to SOPs, recipes, portioning, and safety guidelines

• Handle escalated customer concerns and ensure quick resolution

Team Leadership & Training

• Lead, motivate, and guide restaurant teams including supervisors and crew

• Conduct regular training on service standards, product knowledge, and hygiene

• Support recruitment, onboarding, and performance evaluation of staff

• Build a culture of accountability, teamwork, and continuous improvement Inventory, Supply & Cost Control

• Manage inventory levels for raw materials, packaging, and consumables

• Monitor daily consumption, wastage, and variance, taking corrective actions

• Coordinate with procurement for timely replenishment

• Track food cost, labor cost, and operational expenses

• Identify cost-saving opportunities without compromising quality

Quality, Hygiene & Compliance

• Ensure all outlets comply with HACCP, Dubai Municipality standards, and internal audits

• Conduct routine inspections to maintain cleanliness, sanitation, and safety

• Review food quality, storage procedures, temperature logs, and expiry checks

• Ensure staff follow personal hygiene and food handling protocols

Sales, Forecasting & Reporting

• Assist in sales forecasting, budget planning, and revenue targets for each store

• Analyze sales trends, menu performance, and customer feedback

• Prepare daily/weekly/monthly operational reports for management

• Execute promotions, new launches, and campaigns in coordination with marketing

Vendor & Stakeholder Coordination

• Coordinate with suppliers, delivery partners, and logistics teams

• Evaluate vendor performance and ensure timely deliveries

• Support Operations Head in reviewing contracts and negotiations

New Store Openings & Operational Projects
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• Assist in planning and executing new store setups, layout flow, and staff deployment

• Implement operational improvements and best practices across outlets

• Support equipment setup, training, and pre-opening preparation

Requirements
Education

• Bachelor's Degree or Diploma in Hospitality / Hotel Management (mandatory)

• Certification in Food Safety / HACCP is an advantage

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Experience

• 4-6 years of experience managing F&B or QSR outlets

• Experience handling Indian cuisine/QSR formats is a strong plus

• Proven capability in managing teams and multi-store operations

Skills and Attributes

• Strong leadership and team management skills

• Excellent communication and customer handling ability

• Good understanding of food cost, inventory management, and QSR operations

• Knowledge of HACCP and food safety regulations

• Proactive, organized, and detail-oriented

• Ability to work under pressure during peak hours

• Willingness to travel between stores and support on-ground operations

• On-call availability for urgent operational matters

Skills Required