Job Description

InterContinental Residences Dubai Business Bay

is seeking a poised and engaging

F&B Hostess

to join our distinguished hospitality team. As the first point of contact for our guests, you will embody the warmth, elegance, and professionalism synonymous with the InterContinental brand. Your role will be pivotal in ensuring each dining experience begins with a seamless and memorable welcome, setting the tone for exceptional service in our luxury residence environment.

InterContinental Residences Dubai Business Bay

is nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquillity amidst the city's vibrant landmarks. Located just moments from the iconic Dubai Mall and the awe-inspiring Burj Khalifa, our property embodies the epitome of luxury and sophistication. With 176 meticulously designed residences, each offering unparalleled comfort and style, guests are immersed in a world of grandeur that reflects the timeless elegance and excellence of the InterContinental brand.

Your Day-to-Day

Every day is different, but you'll mostly be:



Guest Experience & Engagement


Warmly welcoming guests upon arrival, escorting them to their tables, and ensuring a smooth seating process. Anticipating guest needs with a gracious and attentive approach in line with Forbes Five-Star service standards. Providing accurate information about menus, daily specials, and ongoing promotions. Maintaining an exceptional level of communication with the F&B and kitchen teams to ensure seamless service delivery.

Operational Excellence


Managing reservations and table allocations to optimize seating and service flow. Handling guest inquiries, special requests, and feedback promptly and professionally. Maintaining cleanliness and presentation of the hostess stand and dining areas at all times. Supporting the F&B team during peak hours to ensure efficiency and guest satisfaction.

Brand & Service Standards


Upholding IHG's and Forbes Five-Star luxury service standards with every guest interaction. Maintaining an immaculate personal appearance and professional demeanour. Demonstrating strong product knowledge and an understanding of the property's amenities and offerings.

What We Need from You

Qualifications & Experience


Previous experience as a hostess or in a similar guest-facing role within a luxury or five-star hospitality environment. Strong knowledge or prior experience working within

Forbes Five-Star service standards

is highly desirable. Excellent communication and interpersonal skills. Strong organizational abilities and the capacity to multitask effectively in a fast-paced environment. Proficiency in using reservation and POS systems.

Preferred


Diploma or certification in hospitality or related field. Experience in a Forbes Five-Star or luxury hotel/residence. Multilingual abilities are a plus (Arabic, Russian, French, or Mandarin preferred).

Personal Attributes


Warm, engaging, and polished with a natural flair for hospitality. Guest-focused with strong emotional intelligence and professionalism. Dedicated to delivering service excellence aligned with global luxury standards. Flexible with working hours, including weekends and public holidays.

What You Can Expect from Us

We give our people everything they need to succeed -- from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. These include a full uniform, generous room discounts, and world-class training programs.



Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work.

IHG Hotels & Resorts

provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.



We foster a culture of trust, support, and acceptance -- always welcoming different backgrounds, experiences, and perspectives. At IHG, we give every member of our team the room they need to belong, grow, and make a difference in a collaborative environment.



We know that to work well, we need to feel well - both inside and outside of work. Through our

myWellbeing

framework, we're committed to supporting wellbeing across your health, lifestyle, and workplace.



So, join us and become part of our ever-growing global family.



Don't quite meet every single requirement but still believe you'd be a great fit for the role? We'd love to hear from you!


Click

Apply

and start your journey with us today.


As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.