Job Description

ABOUT THE COMPANY
AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.
JOB PURPOSE
The F&B Field Operations Manager is responsible for executing the strategic direction given by the Senior F&B Brand Manager to achieve sustainable value creation for the brand in the assigned area.
RESPONSIBILITIES
- Establish a comprehensive network of external contacts and conduct thorough market and competition analysis to stay updated on market activities and competitors.
- Coordinate and supervise the execution of brand-related events, promotions, and special marketing activities within the designated area.
- Assist the procurement departments in sourcing and negotiating with suppliers for both food and non-food items, including crockery, utensils, and disposables, in alignment with the brand and overall procurement strategy. Prepare and approve orders for designated markets.
- Provide ongoing support for maintenance and loss prevention issues, coordinating closely with relevant departments to ensure effective resolution.
- Regularly compile and submit comprehensive financial and non-financial brand performance reports specific to assigned markets to brand managers.
- Implement and monitor adherence to brand and corporate policies, procedures, standards, and operational initiatives within the designated area.
- Actively oversee the expansion of various sales channels such as catering, delivery, e-commerce, mobile food concepts, and more in the designated area.
- Assist brand managers in developing and launching new menus, including cost analysis, price evaluation, recipe validation, and ensuring product availability. Coordinate menu launch activities across various departments.
- Monitor and optimize the daily performance of stores in the assigned area, emphasizing financial KPIs such as sales, expenses, profitability, alongside F&B KPIs including customer service and food quality management.
- Study proposed new locations for brand development, prepare sales forecasts, and assist in comprehensive data analysis.
- Prepare action plans for the opening of new locations, support with ordering utensils and equipment, and follow up with the ABS team, local teams, and suppliers.
- Recruit, train, motivate, and evaluate the team to ensure that the department has the necessary skill base, and that staff are optimally motivated and enabled to maximize their potential and contribution to the company.
Qualifications
LANGUAGE & TECHNICAL SKILLS
Language Proficiency
- Fluency in English.
Technical Skills
- Proficiency in MS Office.
Specific Expertise
- Strong knowledge in financial, accounting systems and procedures.
EDUCATION
Bachelor's degree in Hotel and Restaurant Management, or a related field.
HACCP certification is a plus.
EXPERIENCE
General Experience
Seven to nine years of experience in F&B Operations, or a similar role.
Managerial Experience
Four years of experience in a managerial role.
BEHAVIORAL COMPETENCIES
Business Insight
Applies knowledge of business and the marketplace to advance the organization's goals. For example, clearly understands how own activities relate to critical business drivers. Monitors business news and market changes for impact on the business or on own expertise area; uses this to shape decisions.
Customer Focus
Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.
Plans and Aligns
Plans and prioritizes work to meet commitments aligned with organizational goals. For example, stays focused on plans and improvises in response to changes, including risks and contingencies. Aligns own team's work with other workgroups'. Looks ahead to determine and obtain needed resources to complete plans.
Drives Results
Consistently achieves results, even under tough circumstances. For example, emphasizes the importance of results; encourages a sense of urgency in others; challenges poor outcomes or unproductive behaviors. Provides assistance or encouragement to help others over obstacles.
Builds Effective Teams
Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. For example, holds constructive dialogue with the team regularly; takes multiple perspectives into account when making decisions. Commits to and prioritizes the team's decisions in most situations; conveys team spirit.
Drives Engagement
Creates a climate where people are motivated to do their best to help the organization achieve its objectives. For example, shares insight into the purpose of the work, involves others appropriately and gives them credit for their contributions. Praises the successes of others.
Instills Trust
Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, consistently adheres to organizational policies and practices, even when they are unpopular or inconvenient. Builds trust by honoring commitments and by being open and honest at work.
Azadea Group is an Equal Employment Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.

Skills Required