Job Description

Overview:

Located in the lively Barsha Heights district, Grand Heights offers a variety of studios, and one-bedroom apartments suited for short and long-term stays. Coupled with the conveniences of hotel apartment living, we strive to make our guests feel at home. Additionally, premium amenities include our homegrown, award-winning cafe, pool, spa, and gym, alongside exclusive access to Soluna Restaurants and Beach Club on The Palm Jumeirah.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Grand Heights Hotel Apartments.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.
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Responsible for doing all preparations before and during service, like preparing serving cutlery and bread baskets, making sure to work with clean equipment and surfaces. Coordinate the orders in a way that everything goes out to the guests in an efficient and timely matter. Have full knowledge of F&B menu items to assist guests and waiting staff where needed. Attend all F&B menu item related trainings. Have full knowledge of the table planning of the F&B outlets and being able to memorize multiple orders at the same time. Run food and beverages to guests not only in F&B outlets but if necessary to rooms, gym, swimming pool etc. Make sure to work in a safe and sanitary way with the food and beverages. Check supplies and put away stock. Keep an eye on the tables for next courses and communicate this with waiting staff and kitchen. Take orders and give information to guests if required and clearly communicate this to colleagues. Make the waiting and kitchen staff aware of VIPs and special requests or needs from guests. During the service, he/she should be able to deal with challenges, changes and help with table turnovers. Assist in clearance of tables during and after service. If necessary prepare orders like drinks, snacks and breads. Help in other departments if required. Attend departmental meetings. Responsible for cleaning tasks during and after service. Make sure that all the guest areas look immaculate. Be friendly, courteous and professional when dealing with guests, staff or other departments. Perform other duties as requested by the senior management.

Desired Skill & Expertise:
Basic knowledge of F&B Department. Maintain great customer service to all guests. Responsible for running the food and beverages to the guests. Good communication with the guests, staff and kitchen. Pro-active and energetic with a positive 'can do' attitude. Ability to multi-task with prioritization skills. * Fresher's also can apply who is willing to start a career in F&B Department - Hospitality.