Always ensure to provide excellent quality service by responding politely and diligently to customer's orders, queries, concerns, complaints, requests and provide appropriate solution in line with the company policy and standard operating procedure at all times. Welcome and greet the customers with smile and great enthusiasm upon entering and leaving the shop at all times. Ensure to be knowledgeable and updated with all the menu items, prices, dietary restrictions, promotions and assist the customer's inquiry appropriately at all times. Up sell by offering the flavor of the month or any available promotional offers at all times. Offer items substitution for customers with allergies or other dietary restrictions as per our customized menu standard at all times. Ensure to accurately take customer's orders and serve within the stipulated time at all times
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