Job Details
Ensure that all Fairmont Gold Standards of Operating Policies and Procedures are adhered. Monitor maintenance of the physical Fairmont Gold product.
Reviews all Fairmont Gold Reservations to ensure all standards are met. All Guest requests are anticipated.
Ensures the highest possible revenues are generated for Fairmont Gold and works with the Front Office Management on daily upsell programs. This should include out of order rooms, sell outs, preventative maintenance and special room projects.
Monitors Fairmont Gold status, track and forecast daily, weekly and monthly Fairmont Gold Occupancy levels and plan the Fairmont Gold Department accordingly.
Monitors and tracks daily the Fairmont Gold expenses related to amenities, orders, service recoveries, etc. to ensure is in line with budget and forecast MTD and YTD.
Provides exceptional Concierge information to our Guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services
Develops and maintains strong Guest relationships to ensure Fairmont Gold loyalty. Handle all daily Fairmont Gold Comments. Manage the Fairmont Gold Guest History system and ensure Guest information is updated.
Develops & maintains contacts with business partners, concessionaires, local community and counterparts of Fairmont Gold throughout Fairmont Hotels & Resorts
Strong & effective communication with all other departments. Attend Department Communication meetings representing the Fairmont Gold Department.
Daily supervision of all contributing heartists and departments who provide service to Fairmont Gold to ensure that Fairmont Gold standards are provided
Establishes & maintains communication with all Fairmont Gold staff on a daily basis
Participates in the Training & Development of the Fairmont Gold Team, including corrective action of heartists assigned to Fairmont Gold. Participates in the Training & Communication process of all heartists providing service to Fairmont Gold.
Participates in the selection and performance management process, including corrective action of heartists assigned to Fairmont Gold
Proposes and facilitates innovative, cost-effective guest experience enhancements. Directs and executes approved plans & programs for Fairmont Gold in accordance with company and hotel policies.
Works with the Sous Chef to determine the daily Fairmont Gold Lounge menu & food presentation, in line with Fairmont Gold standards
Assignments in other Supervisory positions during the closure of Fairmont Gold or as required
Adheres to and promotes the Company's Health & safety policies to ensure a safe work environment and knowledgeable about all safety & emergency procedures
Other tasks as assigned.
Company Description
The Birth of a Legend
In 1907, history was made when Fairmont San Francisco, Nob Hill's grand dame, opened its doors. The iconic hotel soon became the city's venue of choice for glittering balls, presidential visits and political gatherings, making the name Fairmont synonymous with place of occasion. With this auspicious beginning, Fairmont Hotels & Resorts brand was born.