Company Description

Why work for Fairmont?

Fairmont Hotels & Resorts is a leading hospitality company dedicated to providing exceptional experiences to our customers. We pride ourselves on delivering outstanding service and creating memorable moments for our guests. As we continue to grow, we are seeking a skilled and innovative Digital Marketing Manager to join our team and drive our digital marketing efforts focused on search, metasearch, paid social, display, and programmatic campaigns. Reporting to the global director of performance marketing, the overall scope of the position is to ensure ROI growth and Innovation.

To join our Group, please visit



The key objective of the e-commerce manager EAMEA will be to support Fairmont properties across the region for digital marketing and e-commerce activities. Reporting to the E-commerce Director EAMEA, he or she will be actively involved in conducting hotel audits and working towards maximizing direct and indirect online performance. He or she will be fully responsible to drive Web direct & Web indirect performance across all the hotels in Europe, Africa, Middle east & Asia.

Main accountabilities:

• Act as Hotel Digital Advisor and provide strategic and tactical recommendations to enhance properties content and online performance across channels

• Conduct audits of all hotels\xe2\x80\x99 content, digital performance and tools engagement and usage

• Support hotels in planning and execution of digital marketing activities including but not limited to SEO/SEA, emailing, social media, display and programmatic, metasearch

• Manage, proofread and optimize online content on direct and indirect websites

• Support hotels with CMS updates and trainings

• Audit existing Hotel listings and coordinate new listings creation (Google My Business, TripAdvisor\xe2\x80\xa6)

• Review and audit hotels newsletters, databases and data collection process for Rooms and Outlets

• Design and develop e-commerce user guides for hotels

• Monthly reporting of hotels content scores, social media KPIs, website performance, and assess against targets

• Collaborate with internal stakeholders from Marketing, PR and Revenue

• Collaborate with agencies and other vendor partners

• Monitor and assist in ensuring Rate parity together with the Revenue team throughout all distribution channels

• Assist the Acquisition, CRM, Social Media HQ teams in the rollout of digital tools

• Coordinate and assist with new opening hotels

• Provide creative ideas and best practices for content marketing and social media

• Evaluate emerging technologies. Provide leadership and perspective for adoption where appropriate

Qualifications

• A minimum of 5 years of experience in E-Commerce and Digital Marketing in Hospitality, Tourism or Retail
• A degree in Hospitality Management or Marketing and Communications
• 3.Strong understanding of current digital marketing concepts, strategy and best practices
• Excellent English, both verbal and written. French is a plus
• Analytical thinker
• Energetic and passionate
• Proficient with Digital platforms and tools.
• SEA/Display & META knowledge
• Experience in content writing and SEO.
• Understanding of online marketing channels and trends.
• Excellent organizational skills.
• Exceptional communication and presentation skills.
• Expertise in luxury-focused social media.
• Familiarity with travel, hospitality, lifestyle, and luxury sectors.

Additional Information

Your team and working environment:

You will be working with the Global brand Loyalty team and coordinating with wide Commercial team on a daily basis.

We Are Fairmont Heartists

Our buildings are grand and our people exceptional. Our architecture gives us presence, but we are the heart and soul

We Are Home To Events That Matter.

We contribute to the collective vibrancy of our destinations and are part of their enduring spirit. We share a passion for culture with our guests, and we\xe2\x80\x99re honored to be their trusted guide.

We Are Empowered.

We take care of the little things and the big things. We believe moments that engage the heart create lifelong memories.

We Push Ourselves Every Day.

We strive to always be better; to not stand still. We know where we\xe2\x80\x99re going, and we will leave the world a better place.

There Is No Room For Ordinary In Anything We Do.

We\xe2\x80\x99re proud to share our past with generations of colleagues who created our rich history, and we accept our responsibility to follow in that tradition\xe2\x80\x94it inspires our future.

We Lead From The Heart.

We make genuine connections, and we cherish every opportunity to make the people around us feel special.

We Are A Family.

We celebrate our differences, we support each other, and we always stand together.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

AccorCorpo