Company Description Why work for Fairmont? Join a dynamic team and be part of Fairmont\xe2\x80\x99s thoughtful family. At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience. To join our Group, please visit https://careers.accor.com
Ensure that products meet and exceed the Highest Standards
Initiate market research studies and analyze findings
Understand customer needs & competition
Manage product content & digital assets
Liaise with content writers to ensure brand consistency
Optimize content according to SEO
Use content management systems to analyze website traffic and users\' engagement metrics
Manage content distribution to online channels
Ensure compliance with law (e.g., copyright and data protection)
Create pilot programs to run prototypes and assess outcomes
Manage project plans through an innovative roadmap
Liaise with the third-party vendors
Problem Solving & Decision Making
Initiate maintenance of existing content
Propose Consumer Generated Content strategy for each project
Create process and strategy on Content score KPI
Responsible for defining, documenting, prioritizing, and communicating requirements throughout all stages of the product lifecycle
Identify necessary reports, metrics, and analysis to measure the effectiveness and validate the success of completed projects
Follow & manage budgets, team creation & resource allocation
Ensure high level of customer satisfaction
Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed
Act as a product evangelist to build awareness and understanding
Will be responsible for successful deployment across all the regions & hotels, in IMEAT
Delegate tasks and projects to Assistant Manager, E-Commerce and conduct training as needed
Training \xe2\x80\x93 ensure all the concerned have completed required training to ensure best practice is being applied to everyday processes
Qualifications
6+ years of Diverse experience in a Digital & E-commerce department
Project background with Product culture
Proven work experience as a Content manager and/or Product manager
Understanding of new technologies in the market
Experience in leading the projects management and handling teams.
Experience in training and driving best practice in systems skills/tools
Experiences of working with translation agencies and other services (third-party vendors)
Ownership and spirit of conquest
Outgoing and self-motivating individual with pleasant personality
Decision making
Agile working (basics from methodology)
Team management
Strong organizational skills, attention to detail
Basic technical knowledge of HTML and web publishing (as AEM CMS)
Knowledge of SEO and web traffic metrics
Familiarity with social media
Hands on experience with MS Office
Risk management
Excellent communication skills
Data-driven
OKR strategy
Additional Information Your team and working environment: You will be working with the Global brand Loyalty team and coordinating with wide Commercial team on a daily basis. We Are Fairmont Heartists Our buildings are grand and our people exceptional. Our architecture gives us presence, but we are the heart and soul We Are Home To Events That Matter. We contribute to the collective vibrancy of our destinations and are part of their enduring spirit. We share a passion for culture with our guests, and we\xe2\x80\x99re honored to be their trusted guide. We Are Empowered. We take care of the little things and the big things. We believe moments that engage the heart create lifelong memories. We Push Ourselves Every Day. We strive to always be better; to not stand still. We know where we\xe2\x80\x99re going, and we will leave the world a better place. There Is No Room For Ordinary In Anything We Do. We\xe2\x80\x99re proud to share our past with generations of colleagues who created our rich history, and we accept our responsibility to follow in that tradition\xe2\x80\x94it inspires our future. We Lead From The Heart. We make genuine connections, and we cherish every opportunity to make the people around us feel special. We Are A Family. We celebrate our differences, we support each other, and we always stand together. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
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