Job Description

Company Introduction - Tozed KangWei

Founded in 2002 and officially established in Guangzhou's Nansha Free Trade Zone in 2019, Tozed KANGWEI TECH CO., LTD. is a leading global provider of 4G/5G IoT terminals, FWA CPEs, and industrial routers, with over 500 employees worldwide.

We design, develop, manufacture, and sell high-performance 4G/5G CPEs, industrial routers, and gateways, serving major telecom operators and enterprise clients in 100+ countries. As one of the earliest manufacturers in China to mass-produce 4G/5G CPEs based on locally designed chipsets, our products are among the top performers in global shipment volume.

Currently, the company is advancing toward IPO and continues to expand its international footprint, with subsidiaries in Hong Kong (China), Germany, South Africa, Malaysia, and Singapore, while building new teams across the Middle East to accelerate global growth.

Our products and solutions are widely used across industries such as energy, healthcare, finance, law enforcement, education, oil, and coal, enabling intelligent connectivity in diverse applications -- including IoT, VR/AR, robotics, live streaming, and smart city infrastructure.

Website: https://global.gztozed.com/

LinkedIn: https://www.linkedin.com/company/tozed-kangwei-tech/

Description:

1. Collect and summarize customers' feedback on product and technology-related issues such as requirements, inquiries, complaints etc., and provide timely, correct and complete feedback on the issues to company, track the process of internal resolution and resolution results until the customer confirms the closure of the issue.

2. Responsible for product testing ,includes both hardware and software testing and requires timely and accurate feedback to the company on test results.

3. Communicate with customers on products and technologies, and enhance customer satisfaction.

4. Responsible for after-sales, including but not limited to on-site maintenance,product installation, etc.

Job requirements:

1. Majoring in network, communication engineering, electronic information engineering, with bachelor degree or above.

2. Good communication and coordination skills, with good emergency response ability for unexpected events.

3. Strong sense of responsibility, strong execution and professionalism.

4. Energetic and able to handle high-intensity work.

5. Ability to work independently, manage time effectively, and handle multiple tasks simultaneously.

6. Fluent in English and Arabic.

7. Experience in 4/5G product testing, familiarity with CPE remote management(ACS) is preferred .

8. Familiarity with communication products (routers/AP/CPE/ONT, etc.) is preferred.

9. Experience in working with Operators would be a plus.

Job Type: Full-time

Pay: RO350.000 - RO600.000 per month