Job Description

Description

Facilitator - Innovation Consulting

Dubai, United Arab Emirates

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Facilitator - Innovation Consulting

Overview

Mastercard Digital Labs is a leading edge global innovation practice, delivering a range of innovation programs which incorporate the best in design thinking and agile development processes.

Digital Labs supports our customers and partners with Innovation and R&D consultation - delivering customized innovation programs, products and support - tailored to meet client-specific business challenges.

Digital Labs supports Mastercard by creating products and solutions for our customers that activate Mastercard's assets and drive the company's core business.

Role

Facilitator / Product Innovation Manager

This role within Digital Labs acts as a lead sprint master for facilitating all product / process engagements on behalf of customers and internal stakeholders alike. It is a key customer focused role for Digital Labs which requires a confident, experienced facilitator with a deep understanding and experience in three core disciplines - ideation methodologies, rapid prototyping and design sprints and agile product management.

The person in this role will be a lead advocate for innovation within the Mastercard customer base, serving as one of the faces of Mastercard Digital Labs externally in EEMEA & globally and would:

• Own the execution and successful delivery of multiple customer engagements for the Digital Labs team which will include innovation consulting, execution of innovation culture programs and delivery of Mastercard innovation products.

• Drive internal advocacy and business development for Labs as a Service by staying in close contact with the local Mastercard teams across EEMEA to identify new opportunities and support the sales process.

• Lead groups through activities such as envisioning / ideation, product planning, issue resolution, action planning, assumptions testing & product prototyping as well as requirements gathering.

• Create new innovation tools and templates & collation of existing best in class methods to create standardized methodologies & practices for rapid innovation.

• Facilitate client events, using best practice processes and techniques in the area of design thinking, ideation methodologies, agile development (design sprints and rapid prototyping) and in agile product management.

• Lead small teams and large groups of professionals with multi-faceted skills sets and different motivations/ agendas to create new product innovations.

• Contribute to the development of new Digital Labs innovation programs and products and the enhancement of existing Digital Labs innovation methodologies that can be delivered to customers.

• Keep informed on emerging technologies and innovations in the payments and commerce space and identify potential opportunities for the Digital Labs team to develop product prototypes that would be relevant to the customer base.

• Explore and support development of Mastercard Labs' relationships with external parties such as other innovation entities, Labs organizations, and colleges/universities.

All about You/Experience

• Demonstrated experience in product innovation and consulting.

• Be experienced in the product development process especially agile & design thinking methodologies.

• Be a highly skilled group facilitator-with a wealth of experience leading multi-disciplinary groups through such activities as strategic planning, journey mapping, issue resolution, brainstorming and requirements gathering/definition.

• High energy, can-do attitude, very strong sense of ownership and desire to succeed with commensurate analytical and strategic skills.

• Executive-level presentation skills-must have persuasive "presence" and ability to effectively communicate technology to business people and business to technology people

• Understanding / experience of innovation frameworks and practical technology application experience.

• Payments technology knowledge or experience in the industry would be a huge advantage

Skills / Abilities (Desired)

• Organized, with an ability to provide expert facilitation skills in environments where the team agenda is not clear and the obvious solutions are not always the most appropriate.

• Leadership skills-must be able to influence others and navigate complex relationship scenarios & must be able to influence others without direct reporting relationships.

• Value and promote having strong processes as a way of achieving consistent, high quality, repeatable results.

• Experience in management consultancy, product owner or scrum-master roles would be very relevant

• Ability to act effectively as a brand ambassador

• Excellent verbal and written skills.

• Willingness to travel

COVID-19 Considerations

In many locations, we've implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in our NYC offices, as required by law, only individuals who have been fully vaccinated against COVID-19 will be permitted inside Mastercard offices unless a reasonable accommodation has been approved in advance.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard's security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Requisition ID: R-181142