Job Description

Expert Global Operations Humanitarian Logistics
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
Support to develop and administer operations plans and processes to deliver a smooth supply chain and operational model for the targeted business volumes, meet products/ services standards and exceed quality standards in line with business strategy and objectives, corporate guidelines and policies
DHL Global Forwarding has an opening for a Expert Global Operations Humanitarian Logistics in Dubai, United Arab Emirates. Join us in connecting people and improving lives!
In this Expert Global Operations Humanitarian Logistics position

• Support administration of operational plans and processes to achieve the set objectives of customer, service, quality and financial for orders/ customers
• Administer assigned operational activities related to managing cross-trade shipments: coordinating with origins, destinations, carriers to ensure timely shipment delivery etc.
• Receive, execute and update orders in systems (CW1, FCM, Customer ERPs etc)
• Retrieve stored information, place orders or respond to customer enquiries
• Report issues, exceptions and events during execution of operational activities
• Proactively coordinate with the customer to receive all required documents for the shipment execution; keep customer informed on the status of the shipments
• Work closely with the pricing team upon handover to ensure rates validity, correct shipment specifications being quoted for before execution and maximize profit levels on each file
• Collaborate with origin & destination stations, carriers or other parties to resolve issues, ensure service quality and timelines to achieve internal and external (customer) KPIs
• Comply with set policies and statutory obligations and legislation related to safety, health, security environment & quality
• Resolve recurring issues and suggest modifications in operations processes and systems to increase effectiveness and efficiency
• May provide functional guidance, advice or training to less experienced positions

Stakeholder Management: * May influence others within the job area through explanation of facts, policies and practices

• Support and interact primarily with colleagues of own function
• Build relationships and understand customer and key stakeholders interests and concerns
• Address task-related issues appropriately to maintain work relationships

Now, here is what we need from you! * Apply practical knowledge of job area typically obtained through advanced education and work experience

• Work independently with general supervision
• Problems faced are difficult but typically not complex
• Familiarity with challenging geographical contexts relevant to humanitarian operations will be considered an advantage
• Work experience with Cargowise will be considered an advantage
• Bachelor's Degree or equivalent experience/qualification

We offer:

• Comprehensive training and development opportunities.
• Mentorship from experienced freight forwarding professionals and senior leaders.
• Opportunities for international travel and exposure within the Freight Forwarding Industry.
• Potential for full-time employment upon successful completion of the program.

Why join DHL Global Forwarding?
We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Skills Required