Swissotel Al Murooj Dubai is in the \xe2\x80\x9cmoments\xe2\x80\x9d business. We\xe2\x80\x99re intimately involved in important times in our guest\xe2\x80\x99s lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivist that turns a business trip into a new business celebration. An insider tip on the best way to spend a day can make an entire holiday. A romantic dinner for two can lead to a longer term partnership.
It doesn\xe2\x80\x99t take much to make a moment. Just to be genuine. And human. And warm. And take steps to do the ordinary in an extraordinary way.
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Executive Lounge Attendant You are the beginning of an exceptional guest experience. As an Executive Lounge Attendant, you will take care of the guests in the Executive Lounge of the hotel and ensuring that they have a memorable experience with us, and making them \xe2\x80\x98Feel Welcome.
Conduct cleaning and quality checks of all equipment, glassware, cutlery, chinaware, napkins etc. during the set-up of the executive lounge
After the set-up and before the arrival of guests, and also during a new set-up within the service time, she/he must check the quality of the set-up and ensure a welcoming appearance
Coordinate with the Guest Relations team to ensure professional and engaging service to all guests in the lounge
Cary out the end of day closing of the lounge and ensures that all cashiering duties are performed in line with the procedures
At the end of the shift or the day, she/he has to communicate all information that the next shift staff has to know for smooth running of the operations
Escorts guests to their tables and recommends food and beverage items, and special promotions if available
Conducts an efficient and courteous service to the VIP guests
Qualifications
Minimum 1-2 years\xe2\x80\x99 experience in a similar role in a 5 star hotel
Excellent communication skills, both written and verbal required
Strong interpersonal and problem solving abilities
Fluency in English; additional languages are a plus