JOB DESCRIPTION Designation: Executive Housekeeper Section/Department: Hospitality/ Housekeeping Reporting to: Hospitality Manager Responsible for/Reporting Staff: Sr. Hospitality Supervisor, Laundry in Charge, Housekeeping Supervisor, Laundry Supervisor Support Service Coordinator
Purpose and Scope of the Job: To Direct, control and co-ordinate all housekeeping activities in order that all guest rooms, public areas, Hostels and back of the house areas are cleaned and amenities are replenished punctually with minimum inconvenience to the guests. Oversees the Laundry/Linen Department ensuring they perform to the requisite standards. Executive housekeeper is also responsible for managing a departmental budget, and recruiting, hiring, training and supervising a staff. Also oversees the contractual Housekeeping and laundry services in addition to look into the most updated hospitality programs at the 5 stars hotels to execute it at the hospital to reach the maxim patients / Visitors satisfaction .
Main Duties and Responsibilities/Performance Standards 1 Maintaining operation standards

• To prepare, implement, maintain and update cleaning procedure for rooms, public areas and back of house.
• To inspect rooms, Public area and back of house on a daily basis to ensure that they are cleaned, tidied and maintained following hospital standard.
• To contact Sr. Hospitality Supervisor /Housekeeping supervisor if the hospitals standards of cleanliness are below par.

2 Guest Contact

• To converse with guests to ensure that they are satisfied with services and room and to take action in case they are not pleased.
• To handle complaints of patients.
• To provide information about hospitality services to guests as and when they required.
• To handle and forward special request by Guests.

3 Employee handling

• To prepare and update as and when required employee specifications, job descriptions and task lists for all positions in the department.
• To interview candidates for vacant positions following the hospitals interview procedures.
• To appraise employees before the end of probation period, transfers or promotions and on the anniversary date of employment, following the hospital\xe2\x80\x99s employee performance appraisal procedures.
• To conduct grievance and disciplinary interviews as and when required, following the hospital\xe2\x80\x99s counseling and disciplinary procedures.
• To ensure that work rosters for all employees in the department are prepared in time, ensuring that a sufficient number of employees are available, according to the volume of business.
• To prepare an annual vacation plan for all employees, following the hospital\xe2\x80\x99s leave and public holiday procedures.
• To monitor the productivity of individual employees and positions and to initiate action to improve their output as and when required.
• To ensure that all employees report for duty punctually wearing the correct uniform and name tag at all times.
• To lead in the building of an efficient team of employees by taking an active interest in their welfare, safety and security, training and development.
• To ensure that all employees have a complete understanding of and adhere to the hospital\xe2\x80\x99s policies and procedures and rules and regulations.

4 General

• To attend the daily operations briefings.
• To maintain a high standard of personal appearance and hygiene as per the hospital grooming standards at all times.
• To observe all Employee Rules & Regulations, and other directives of the management.

5 Clinical Responsibilities: Follow and train all the staff about infection control standard related to housekeeping department. 6 Management Responsibilities

• To prepare the departments expenditure budget together with the Director of Hospitality manager.
• To conduct monthly inventories of, linen, guest supplies and uniforms and furniture inventory.
• To monitor and control the departmental expenses.
• To follow up on maintenance requests.
• To ensure that Housekeeping storeroom items are available
• Record keeping and filing
• Prepare purchase orders and order supplies as required

7 Development and Planning

• To ensure that all employees are trained in all standards of performance and can perform all tasks on their task lists.
• To prepare the Department\xe2\x80\x99s training plan together with the Departmental Trainers.
• To plan, prepare and conduct training within the department following the company\xe2\x80\x99s training standards.
• To record all training activities within the department.
• To monitor effectiveness of training by comparing actual performance against the department\xe2\x80\x99s standards of performance.

8 Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; kneel, crouch, or crawl; and talk or hear. 9 Working Condition: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75 percent or more of the time inside. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions and extreme heat. The noise level in the work environment is usually moderate to loud. 10 Ensures quality and patient safety practices are followed. 11 Provides or promotes people centered care. 12 Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.
Qualifications, Competences and Skills: Education: Bachelor\xe2\x80\x99s degree/ Diploma in hotel management Experience:

• Minimum 3 years\xe2\x80\x99 experience in similar position in hotel / Hospital housekeeping department
• Proven experience supervising housekeeping departments of 15 50+ employees

Licensure: Not Applicable Language: English and Arabic Computer Proficiency: Good Knowledge of MS Office, Outlook & Hospital operating systems Performance Competencies:

• Communication - Talking to others to convey information effectively.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Time Management - Managing one\'s own time and the time of others.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
• The ability to anticipate customer needs, change goals and direction quickly and multitask

Principle Working Relationships and Remarks: Director of Operations, Hospitality Manager, Finance, Nursing, Dietary, Human Recourses, Quality Department, Purchasing, Maintenance, Customer service.