Job Description

Job Summary - The position of Executive Housekeeper, plans and controls the day to day operation of the Housekeeping department, Providing direction and leadership and to monitor efficient and optimum service standards. He/she manages the quality of housekeeping services delivered to guests ensuring that they are professional and of a very high standard and keep in line with the Millennium & Copthorne brand. Essential Duties and Responsibilities - Formulate and develop short to medium term changes with an aim to enhance guest services and contribute to maintaining and enhancing the image of the property. Monitor housekeeping personnel to ensure all guests and internal customers receive prompt and courteous service. Oversee laundry operations. Schedule routine inspections of all housekeeping with supervisory personnel. Inspect guest and public area on a regular basis to ensure that the furnishings, facilities and equipment are clean and in good repair. Manage spring cleaning schedules. Inform other departments of housekeeping matters that concern them, particularly the Laundry department, the Engineering department, the Front office and the Food and beverage department. Maintain open channels of communication with other department heads and the General Manager or the General Managers designate. Establish and maintain effective human relations and work with Human Resources to ensure that team member's performance is effectively managed. Conduct regular department meetings. Identify and ensure highest possible standard of cleanliness, maintenance, guest room supplies and amenities at realistic costs. Supervise outside contractors to ensure contractual compliance. Manage, negotiate and maintain contracts and agreements with out sourced operations, be they with subcontractors, suppliers or manpower contract companies ensuring compliance and implement necessary controls. These contracts / agreements should be in liaison with the Finance Manager with final approval from the General Manager. Implement and control housekeeping procedures that provide for the health and safety of personnel and guests such as lost and found service, key control, security and emergency procedures and environmental procedures. Be prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats. Work with the Human Resource Manager to ensure the departmental performance of staff is productive. Eg. Plan for future staffing needs, recruit in line with company guidelines and prepare detailed inductions programs for new staff. Ensure training needs analysis of housekeeping staff is carried out and training programs are designed and implemented to meet needs, conduct probation and formal performance appraisal in line with company guidelines. Maintain up to date staff records and approve leave requests. Coach, counsel and discipline staff providing constructive feedback to enhance performance. Establish a productive working schedule in line with labour laws. Work with Finance and Business Support Manager in the preparation and management of the department's budget including preparing the housekeeping budget, monitor and control inventories for operating equipment, linen and uniforms to ensure the control and maintenance of par stocks and costs and manage the departments expenses. Initiate action to correct any hazardous situations and notify supervisors of potential dangers. Log security incidents and accidents in accordance with hotel requirements. Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date including legislative information. Establish and interpret key performance indicators to manage the business consistently, taking into account financial implications of business decisions and recommendations. Evaluate and assimilate critical information when reaching conclusions and make logical, competent decisions. Create a positive hotel image in every interaction with internal and external customers. Maintain knowledge of special programs and events in the hotel in order to recognise and respond to guests needs. Generate new ideas and encourage creativity from your staff. Demonstrate cooperation and trust with colleagues, supervisors, teams and across departments to deliver positive results. Actively participate in wider hotel meetings. Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication. Complete tasks as directed by management, promote your ideas persuasively, shape the opinion of subordinates and overcome resistance. Establish influential contacts with suppliers. Inspire others to excel by clearly communicating business values and direction, recognising good performance and providing managerial support. Understand and take into account the global nature of the business, work effectively with colleagues from different viewpoints, cultures and countries. Assist in any other reasonable task assigned. Demonstrate complete understanding and awareness and adhere to all company policies and procedures as well as the company's emergency and evacuation procedures. Comply with the company's corporate code of conduct. Provide courteous and professional service at all times. Respond to changes as dictated by the Industry, company and/or hotel.
2. REQUIRED QUALIFICATIONS Required Skills - Good interpersonal skills Ability to coach and train Able to work under pressure Qualifications - Tertiary education Experience - Minimum 10 years' experience in hospitality Job Type: Full-time Salary: From AED5,000.00 per month Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)