Job Description

Job Summary:
The Executive Housekeeper is responsible for overseeing all housekeeping operations, ensuring the highest standards of cleanliness, maintenance, and guest satisfaction. This role involves managing staff, budgets, inventory, and training while maintaining compliance with health and safety regulations.
Key Responsibilities:
1. Operational Management:

• Supervise daily housekeeping operations, including guest rooms, public areas, and back-of-house spaces.
• Ensure all areas meet established cleanliness and maintenance standards.
• Inspect rooms and facilities regularly to maintain quality control.
• Coordinate with maintenance for repairs and upkeep.

2. Staff Supervision & Training:

• Recruit, train, and supervise housekeeping staff (room attendants, supervisors, laundry staff).
• Schedule shifts and assign duties to ensure efficient workflow.
• Conduct performance evaluations and provide coaching/disciplinary actions when necessary.
• Foster a positive work environment and promote teamwork.

3. Inventory & Budget Control:

• Manage housekeeping supplies, linen, and equipment inventory.
• Monitor expenses and control costs within the department budget.
• Place orders for cleaning supplies and amenities as needed.

4. Guest Satisfaction & Compliance:

• Address guest complaints and requests promptly and professionally.
• Ensure compliance with health, safety, and sanitation regulations (OSHA, local guidelines).
• Implement eco-friendly cleaning practices where applicable.

5. Administrative Duties:

• Maintain records of room inspections, maintenance requests, and staff attendance.
• Prepare reports on departmental performance, expenses, and inventory.
• Attend management meetings and collaborate with other departments (front desk, maintenance, etc.).