Executive Director, Hotel Operations - Atlantis The Royal
(8609)

At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests\' expectations at every possible turn.

Atlantis, The Royal will forever change the landscape of Dubai. Crafted by the world\'s leading designers, architects and artists, this iconic destination will offer extraordinary stays, dining, attractions and entertainment. The world is yet to experience anything like it. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple\'s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it\'s our passion.

Job Summary

To provide leadership for the day to day operation in Rooms division; which includes Butlers, Front Office, Front Service, Transportation, Concierge, and Housekeeping. Driving all processes in respect to standards, revenues, cost control, guest and colleague satisfaction, with the aim of achieving optimum financial returns.

Key Duties and Responsibilities

• Manage the seamless arrival and departure process for the guests, by managing the third-party casuals as well as the resorts team. Ensuring that the traffic management process is flawless on the front drive as well as the other points of arrival to the resort.
• As a member of the Room Leadership team develop and implements property wide strategies that deliver products and services to meet or exceed the needs and expectations of the resort\'s guests and colleagues while providing ROI.
• Leadership of the operational management team to maximize efficiency and achieve the highest volume of revenue and EBIDTA.
• Responsible for delivery of budgeted targets - payroll costs, Rooms costs to ensure margins and cost reduction targets are achieved.
• To ensure that standards of service are maintained across the entire operation, by using the Standards and Procedures and a commitment to both on and off job training. Ensure that all departmental SOP\'s are in place, always used and up to date.
• To work closely with all operational Directors/Managers to ensure the Resort is in full compliance with licensing regulations, Health and Safety policies, Food Hygiene regulations and other local policy and procedures. Ensuring health, safety, hygiene and other relevant legislative obligations are fulfilled, ensuring the safety and wellbeing of the resort, guests and colleagues.
• Conducting frequent and thorough inspections of the resort operations to ensure service excellence and condition of the property are consistently maintained.
• Verifying that the best products are used in the resort operation on a regular basis.
• Taking responsibility for the timely delivery of capital projects within the building to ensure company assets are effectively maintained.

Skills, Experience & Educational Requirements

• Previous experience in a Director Level role, managing operations in a large sized hotel/resort
• Experience managing multiple functions across Rooms division.
• Hotel Management School, Degree.
• Strong interpersonal and leadership skills.
• High level of adaptability and self-motivation.

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career.

Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Kerzner International