Job Description

Executive - Customer Relations
Location: Dubai, UAE
Position: Executive - Customer Relations
Experience: 0 to 2 years (Fresh graduates are encouraged to apply)
About the Role:
We are looking for a dynamic and motivated Executive - Customer Relations to join our team in Dubai. This is an excellent opportunity for a fresher or early-career professional to build a career in customer relations and sales support. You will be the first point of contact for potential clients, playing a crucial role in converting inquiries into business and ensuring our clients receive exceptional service.
Key Responsibilities:

• Lead Management & Conversion: Respond to new customer inquiries received through the company website and other digital channels. Guide potential clients through the initial stages, effectively converting queries into viable business opportunities.
• Rapid Response: Ensure all customer inquiries are attended to promptly and professionally, maintaining our commitment to excellent first-contact resolution.
• Client Escalation Management: Proactively handle and resolve client escalations with empathy, patience, and effective problem-solving skills to restore client confidence.
• Issue Resolution: Be readily available to address and resolve clients' issues as they arise, providing timely updates and sustainable solutions.
• Customer Advocacy: Act as a liaison between the client and internal teams to communicate feedback and ensure customer needs are met.

Who We Are Looking For:

• A graduate with 0-2 years of experience in customer service, sales support, or a related client-facing role.
• Exceptional communication skills in English (both written and verbal). Knowledge of Arabic or other languages is a plus.
• Strong interpersonal skills with a natural ability to build rapport.
• A proactive, problem-solving attitude with a keen eye for detail.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Proficiency in basic computer applications and CRM software.

What We Offer:

• A vibrant and supportive work environment in the heart of Dubai.
• Comprehensive training and mentorship for career growth.
• Opportunity to be a key player in the customer journey and contribute directly to business success.

Skills Required