Executive Customer Care

United Arab Emirates, United Arab Emirates

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Our client is into Healthcare Industry. They are now looking for an Executive \xe2\x80\x93 Customer Care to join them.

Roles & Responsibilities

Acts a front-of-house ambassador to proactively assist and ensure that all customer queries and requirements are assisted.
Manages the day-to-day operations to serve the needs of the customers and colleagues in the best possible manner and address their requests/queries/concerns.
Monitors performance delivers feedback and ensures adherence to customer service policies, systems, processes, procedures and Service Level Agreements (SLAs)
Maintain and update of company registry and registry of shareholders and directors
Identify potential methods on simplifying and improving existing procedures

Bayt

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