Executive Customer Account Management
Dubai, United Arab Emirates
Job Description
As the Executive, Customer Account Management you will support the team in all activity relating to Account
Management for clients within DCC. This includes liaising with key business executives and stakeholders. Additionally, you will work between the assigned customers and cross-functional internal teams to ensure the timely and successful delivery of our services according to customer needs.
Management for clients within DCC. This includes liaising with key business executives and stakeholders. Additionally, you will work between the assigned customers and cross-functional internal teams to ensure the timely and successful delivery of our services according to customer needs.
Operations
targets
for special consideration that gain the customer\'s agreement.
of information and resolution of issues.
Data Analyses & Reporting
- Support in the management of the day-to-day operations of all assigned accounts within DCC and facilitating
- Maintain and grow existing accounts within DCC portfolio
- Assist the Team Leader to ensure that all work is carried out efficiently
- Drive quick resolution of issues for all incoming client requests
- Contribute to the development of annual business account plans; contribute with developing business cases for
targets
- Plan workload and process flow for new accounts together with your line manager
- Use personal expertise to identify upsell opportunities within your client portfolio. Present these to the customer
for special consideration that gain the customer\'s agreement.
- Contribute to Business Account Plans which show the opportunities within your assigned accounts
- Builds strong customer relationships and delivers customer centric solutions
- Support on Business Account plan for potential customer accounts to identify and build relationships with
of information and resolution of issues.
- Manage important client relationships with guidance from senior colleagues or oversee relationship
- Act as a business partner to important internal customers and manage relationships with them, while taking
Data Analyses & Reporting
- Ensure that all reports are prepared timely and accurately and meet the organization\xe2\x80\x99s organizational
Qualifications
- Excellent Communication skills
- Analytical thinking skills
- Customer service skills
- Problem solving skills
- knowledge of CRM system
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Job Detail
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Job IdJD1608367
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned