Job Description

To provide high-level executive, analytical, and operational coordination support to KMHI's Engineering & Maintenance Directorate, ensuring effective planning, communication, governance, and execution of directorate-wide initiatives. The role supports strategic decision-making, oversees cross-functional alignment, facilitates reporting and performance tracking, and ensures efficient administrative operations across Dubai Metro and Dubai Tram maintenance activities.
Key RESPONSIBILITIES
Strategic

• Support the Director in developing, reviewing, and monitoring engineering and maintenance strategic plans, KPIs, and performance dashboards.
• Coordinate the preparation of executive briefs, board papers, business cases, and strategy presentations.
• Conduct research and data analysis to support policy, planning, and long-term asset management decisions.
• Track progress of strategic initiatives and raise flags for risks, delays, or resource gaps.
• Ensure alignment of directorate priorities with regulatory requirements, concession agreements, and RTA strategic objectives.

Financial

• Support preparation of annual budgets, forecasts, and financial performance reports.
• Coordinate cost-control initiatives and track OPEX and CAPEX utilisation.
• Review financial submissions from engineering units for accuracy, justification, and compliance with financial guidelines.
• Assist in monitoring multi-year maintenance contracts, procurement requests, and expenditure approvals to ensure alignment with budget provisions.

Stakeholder / Customer

• Facilitate effective communication and information flow between internal departments and the RTA, operator/contractor teams, consultants, and external regulatory bodies.
• Prepare correspondence, responses, and meeting briefs for high-level stakeholders.
• Manage the directorate's customer and stakeholder feedback channels and ensure timely closure of issues, escalations, and commitments.
• Represent the directorate in certain committees, workshops, and stakeholder meetings when delegated.

Operational

• Coordinate and track the completion of operational plans, maintenance programs, audits, and compliance activities across Metro and Tram networks.
• Prepare consolidated reports, dashboards, and summaries for director-level reviews and executive management.
• Support incident reporting, post-incident reviews, and follow-up actions on engineering and maintenance findings.
• Oversee document control, ensuring all directives, policies, standards, and procedures are updated and circulated.
• Manage the director's calendar, travel arrangements, meeting schedules, and action logs to ensure timely follow-up and closure.

DIMENSIONS

• Direct Reports: None (may oversee temporary staff or coordinators)
• Financial Oversight: Supports budget monitoring for multimillion-dirham OPEX/CAPEX engineering programs.
• Scope: All engineering and maintenance functions across Dubai Metro and Tram systems, including rolling stock, signalling, power, track, stations, depots, civil assets, and systems engineering.
• Decision Authority: Makes procedural and coordination decisions; escalates strategic or financial decisions to the Director.

key COMPETENCIES
Technical Competencies

• Understanding of railway engineering, asset management, and maintenance practices.
• Strong analytical and reporting capabilities (Power BI, Excel, data interpretation).
• Knowledge of project management and contract administration fundamentals.
• Familiarity with rail safety, compliance, and operational frameworks.

Behavioural Competencies

• Strong communication skills (written and verbal).
• High attention to detail, accuracy, and organisation.
• Problem-solving and critical-thinking ability.
• Stakeholder management and negotiation skills.
• Integrity, confidentiality, and discretion.
• Proactive, adaptable, and capable of working with minimal supervision.

Minimum qualifications
Min.
Required
Desirable
Education
Diploma or bachelor's degree in business administration, Management, or an engineering field.
Experience

• 2 years of experience in a Support Manager administrative management, project support, or engineering support roles (railway/transport industry preferred).
• Experience with complex technical environments, asset-heavy industries, or public transportation authorities is an advantage.

Skills / Training
Proficiency in MS Office, project management tools, and reporting dashboards.

Skills Required