About Jumeirah & the Hotel: Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity. Jumeirah Beach Hotel, Dubai’s premier lifestyle destination, is located on Jumeirah Beach Road just 15 km from the city centre and 25 km from Dubai International Airport. The 26-floor hotel has a curved design which represents the shape of a breaking wave and offers pristine private beaches with undisturbed views of the Arabian Gulf. With 599 sea-facing rooms and suites and 19 private villas, as well as 21 restaurants and bars, extensive conference and banqueting facilities, a private marina, Sinbad’s Kids Club, Talise™ Spa, and direct complimentary access to Wild Wadi Waterpark™ for all guests, the hotel continues to redefine the holiday experience. An opportunity has arisen for an Executive Butler to join our Rooms department at Jumeirah beach Hotel. The main duties and responsibilities of this role:

• Complete all individual personalised check ins and check outs.
• Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services, or information.
• Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and complaint procedures.
• Take and process orders accurately and maintain good knowledge of menu items and food & beverage services to answer guests inquires thoroughly.
• Perform Front Desk Cashiering duties.
• Completing Registration cards & Follow ups on the guest payments.
• Answering and distributing all Telephonic/Fax or Emails of in-house guest or incoming guests.
• Assist Other Hotel Front Office Operation (Club Executive/Premium Leisure/Concierge/Telephones/Business Centre/Data Entry etc) whenever required.
• Adhere to applicable policies and step by step procedures, particularly pertaining to payments, cash Handling and credit policies.
• Attend trainings as per the departmental training plan.
• Work to achieve the departments objectives to achieve targets and KPI’s (Sirius/ Up selling etc.)
• Carries out guest registration, cashiering, and other administrative tasks as per service standards and directions, maintaining seamless interaction with guests to facilitate guest recognition.
• Maintain operating and cleanliness of the Butler Pantry & the Reception Desk on assigned respective floor to handle that each area is correctly stocked & operationally always prepared according to set service standards.
• Prepare and set tables and/or trays according to property standard SOPs, Outlet Requirements and as per meal period and customer requirements to maintain an organized and professional atmosphere.
• Service of In-room/suite breakfast/meals as requested to serve and clear food & drinks efficiently, punctually, and as per the set service standards.
• Always maintain high standard of personal appearance and hygiene, report for duty punctually wearing correct uniform to provide a courteous and professional service to Jumeirah guest and internal customers as well.
• Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Jumeirah Group provides world class and luxurious hospitality services to its guests.
• Implement approved departmental policies, processes, and procedures, and provide instructions to subordinates and monitor their adherence so that work is carried out in a controlled and consistent manner while delivering a quality service to guests and maintaining standards of excellence.