Job Description

:
Managing Retail Operations Compliance

• Timely evaluation of stores to ensure discipline and adherence to operational standards & compliance towards:
• Inventory Management (SVI) including FOC's & Testers
• Backstore management
• Delivery Compliance (GIT, IST, WH, Damages, Trading / Non-Trading)
• Product merchandising & display standards (hard / soft tags)
• Store IT assets (asset tracker management)
• CCTV compliance, Security checks process (people, customer, trash, etc.)
• Customer Service, Health & Safety, Complaints Mngt.
• Loyalty Program, Returns, Refunds & Exchange. C&C, SCO
• Financial documents, Safe & Key Mngt, Staff lockers & checks
• Timely completion and action plan on SLAP

Inventory Management

• Ensure calendar plans are timely signed off to conduct schedule physical inventory counts
• Compliance to Stock Count process with follow-up action plans for improvement
• Compliance checks on documents of records (stock count reports)

Financial Accuracy

• Verify sales data, review financial records, and ensure accurate recording of financial transactions.
• Compliance checks on Safe & Keys, Cash & Non-cash mngt, Foreign Currency Mngt, GV's, Manual Bill Books, employee Passports, Trade Licence, Commercial License, Work Permits
• Till / Float management compliance, Petty Cash management compliance
• Returns & Refunds compliance.

Security & Safety

• Assess in-store security measures & safety protocols
• Regulatory compliance to prevent loss and fraud
• Compliance checks on Health & Safety, Fire Warden, First Aiders & Food Safety champion readiness
• Compliance checks on CCTV, EAS, Footfall Counters, Sensors, Safe Exits.

People Metrics

• Staff awareness on GSOP, HR Policies, Safety Compliance
• Employee Passport & EID management
• User login ID credentials compliance (cash / ops)
• Goals / KPI's management
• Compliance to FZE guidelines

Responsibilities:

• Managing Retail Operations Compliance
• Inventory Management
• Financial Accuracy
• Security & Safety
• People Metrics

Qualifications:

• Graduate Degree Essential
• Post-graduate degree in Business Administration
• Degree / Diploma in Business, Finance or Retail Management
• Min of 5 year's experience in store operations role

About Us:
Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.
Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.
We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.
About the Team:
Founded in Kuwait in 2005. Centrepoint forms part of the Landmark Group and is home to four of the region's most beloved, fordable and stylish brands - Splash, Shoe mart, Babyshop, and Lifestyle. Today, we cater to multiple markets across eight countries in the Middle East and Africa, with 142 stores occupying 6.2 million square feet of retail space. With numerous new store openings planned for the future, Centrepoint is committed to expanding our footprint while simultaneously moving towards absolute environmental sustainability.
Whether you're looking to beautify yourself, your family or your home, Centrepoint is proud to be the one stop destination trusted by generations of value seeking customers who seek quality without compromise. Delivering as industry leading omni channel customer experience, we pride ourselves on being at the forefront of the regions retail landscape, where we continue to set industry benchmarks with a philosophy of beauty, quality and inclusivity that gives consumers access to popular trends as well as life's essentials in considered retail and online environments.

Skills Required