Job Summary
Provide high level quality administrative support to the Regional Chief Risk Officer for Middle East, Pakistan, and Africa.
Key Responsibilities
Responsible to ensure smooth operations for the Middle East, Pakistan, and Africa office which includes:
xc2xb7 Proactively manage Regional Chief Risk Officer appointments, emails, travel, correspondence and preparation for all meetings.
xc2xb7 Prepare and manage communications: emails, letters, internal and external telephone calls, memos and faxes, in a timely and professional manner
xc2xb7 Effective management, prioritisation and routing of verbal and written enquiries, multitasking under pressure whilst remaining calm and professional at all times
xc2xb7 Appropriate, clear, accurate and timely communication with all levels of staff. Actively engage with the Risk Management team. Ensure that all relevant information/memos to the Regional Chief Risk Officer are accurately cascaded to relevant team members
xc2xb7 Resolve complaints and deal with issues highlighted by the Regional Chief Risk Officer.
xc2xb7 Plan and coordinate the induction for new team members who report to the Regional Chief Risk Officer. Arrange for logistics for the new joiner like Bank ID's, Information Technology (IT) requirements, etc
xc2xb7 Anticipate future (communication) requirements and use initiative to minimise the impact of this unforeseen work
xc2xb7 Administer all relevant system transactions on behalf of the Regional Chief Risk Officer, as his delegated authority (including Travel & Expense, PeopleSoft, e-Procurement and Information Technology Issue Tickets)
xc2xb7 Ensure archives and files are maintained in effective formats
xc2xb7 Assist with the smooth running of the Regional Chief Risk Officer office and ensure premises and Information Technology (IT) issues are promptly addressed.
xc2xb7 Effectively maintain and manage all office and filing systems and ensure that the office is well kept.
xc2xb7 work without supervision, with minimal guidance whenever necessary
xc2xb7 Assist in delivering various ad-hoc projects for the Regional Chief Risk Officer (as required) to time, quality and budget.
Financial and resource management administrative support
Coordinate and support the Regional Chief Risk Officer budget and headcount tracking, and cost centre management as required, to deliver greater transparency on headcount and costs, including:
xc2xb7 Timely and accurate verification and processing of invoices and expense claims. Manage and drive down costs on items like transport, travel, stationery and telephones. Prompt escalation of issues to the Regional Chief Risk Officer.
xc2xb7 Complete detailed objectives spot checks
xc2xb7 Monitor Growth Plans completion rates and quality standards, sharing results with the Regional Chief Risk Officer
xc2xb7 Monitor Leave plans and ensure block leave is planned and taken by team members.
xc2xb7 Drive My voice completion rates and coordinate planning session arrangements.
Skills and Experience
Relationship Management
xc2xb7 Strong understanding of key stakeholders and their relationship to managers role
xc2xb7 Effective communication with and management of key stakeholders, both internal and external, building trust and positive relationships to exceed expectations
xc2xb7 Effective partnering with other Personal Assistants (PAs) in country, region and the broader network, to share knowledge and expertise, and resolve issues
Regulatory and Business Conduct
xc2xb7 Display exemplary conduct and live by the Group's Values and Code of Conduct.
xc2xb7 Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
xc2xb7 Support the Middle East, Pakistan, and Africa Risk team to achieve the outcomes set out in the Bank's Conduct Guidelines: The Right Environment.
xc2xb7 Embed the Group's Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes, and regulations, as part of the culture. exhibit exemplary conducts by displaying exemplary conduct behaviours.
xc2xb7 Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
Key Stakeholders
xc2xb7 Group Chief Risk Officer.
xc2xb7 Group Risk Management Team
xc2xb7 Chief Executive Officer, East Asia & Middle East & Africa (EA & MEA)
xc2xb7 CEO, Middle East, North Africa & Pakistan (MENAP)
xc2xb7 CEO, Africa
xc2xb7 Country Chief Risk Officers
xc2xb7 Chief Risk Officer Corporate & Institutional Banking (CRO, CIB)
xc2xb7 Group Risk Functions
xc2xb7 East Asia & Middle East & Africa (EA & MEA) Management Team
xc2xb7 Internal support functions - Finance, Information Technology (IT), Vendor Management etc.
xc2xb7 External vendors
Other Responsibilities
Embed Here for good and Group's brand and values in the Middle East, Pakistan, and Africa Risk team by complying with relevant policies, processes and regulations, as part of the culture. exhibit exemplary conducts by displaying exemplary conduct behaviours
Qualifications
Key Behaviours
xc2xb7 Ability to work with senior management
xc2xb7 High standards of professional integrity and strong work ethics
xc2xb7 Responsible, adaptable and reliable
xc2xb7 Collaborate to achieve objectives
Knowledge
xc2xb7 Understanding the business strategy
xc2xb7 Good understanding of the financial sector environment
xc2xb7 Operate efficiently and effectively
xc2xb7 Flexibility, adaptability and change responsiveness in an atmosphere of constantly shifting priorities
Skills
xc2xb7 Possess the maturity and ability to work without supervision.
xc2xb7 The ability to multi-task, manage time effectively and perform under pressure
xc2xb7 Organized and detail oriented
xc2xb7 Strong English writing skills
xc2xb7 Excellent communication and strong team orientation.
xc2xb7 Adept in Technology
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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