Shangri-La Dubai

The award-winning Shangri-La Dubai offers luxurious accommodations, exceptional dining, and gracious hospitality in the heart of one of the world\'s most dynamic cities.

The hotel\xe2\x80\x99s 302 rooms, serviced apartments, residences, and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully selected furnishings create an experience of unparalleled style and comfort.

As Executive Assistant to Area General Manager, we rely on you to:

Coordinate the activities of the Executive Office in general administrative duties and in matters pertaining to incoming and outgoing correspondences and visitors
Assist and support Executive Office with the social media monitoring and correspondence, share it with relevant hotel departments as required
Track and record the major follow-ups of the Hotel on behalf of Executive Office
Maintain diary, arrange meetings and appointments, and provide reminders and follow-ups of the Executive Office
Act as the administrative and communication point of contact between the Executives and Internal/External Clients, Regional/Head Office Officers, and Asset Management/Owners Office Officers
Prepare reports, presentations and updates as requested by the Executive Office
Administer incoming and outgoing correspondence for the Executive Office and follow-up as required
Take minutes of the Executive Office meetings
Organize V.I.P reservations and coordinate the particulars including welcome card, letter, and amenities with the concerned departments
Coordinate the Executive Office travel and accommodation requirements
Administer Executive Office routine claims
Act as an Administrative Consultant to colleagues concerning general hotel matters and issues
Organize the training schedules of the Executive Office
Develop and carry out an efficient documentation and filing system in professional manner
Actively work in maintaining the confidentiality, safety and security of the Executive Office at all times

We are looking for someone who:
Has a proven analytical mind and an eye for spotting insightful trends in customer feedback
Is confident using Microsoft Excel, Medallia or other relatable customer feedback-based platforms, inclusive of understanding and have good practice in NPS methodology
Can identify feedback that can be actioned to make positive change
Can demonstrate giving constructive feedback and supportive communication to both customers and colleagues
Has a passion for providing business support to Senior Management
Has proven experience as an Executive Assistant to General Manager or similar
Is preferably with UAE experience and holds University Degree
Has strong interpersonal, communication and organisation skills
Has the ability to multitask and prioritize daily workload
Has exemplary planning and time management skills
Has superior attention to detail
Communicates and writes with fluency in English
Is professional, discreet and can handle sensitive information