Excellence & Quality Assurance Officer
Dubai, United Arab Emirates
Job Description
Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities \xe2\x80\x93 all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.
Role Purpose:
The Excellence and Compliance Officer is responsible to uphold compliance policies and procedures of MAF Lifestyle, and evaluate against best practice and business standards. The role supports the business in Excellence and Compliance projects for continuous improvement.
Responsibilities will include, but will not be limited to the following:
- Conduct internal compliance reviews and monitor audit activities within department deadlines.
- Conduct and support all Data Loss Prevention investigations where required.
- Support with all Compliance activities as per the Company Policies and Procedures including, but not limited to, the following:
o Reviewing the monthly Compliance Self Assessment
o Conducting Store compliance visits Delivering Policies and Procedures Training
o Reviewing discounts and store expenses
- Collate necessary information to report the progress of the compliance programme in accordance with allocated timeframes.
- Conduct Excellence audits in stores ensuring customer service standards are met at all times.
- Identify areas of cost cutting and savings while maintaining the standards
- Identify operational process gaps and make recommendations for improvement to ensure continuous performance enhancement across Majid Al Futtaim Lifestyle brands and locations.
- Continually seek to improve the efficiency and quality of all compliance activities, to reduce the vulnerability of the business to fraud, abuse, and unnecessary wastage.
- Conduct checks on IT assets and ensure that it is compliant with IT policy.
- Support in updating MAFL policies and procedures where applicable
- Contribute and support the business in achieving the Dare Today, Change Tomorrow sustainability strategy.
- Ensure awareness and understanding of Company Policies and Procedures by all employees.
- Support in the roll-out of educational and training programmes where relevant to business need.
- Build strong professional relationships with all internal customers across head office functions and store management
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Job Detail
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Job IdJD1491400
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned