Description

Events Executive - Sales - Burj Al Arab

United Arab Emirates

JOB DESCRIPTION

About Jumeirah & the Hotel:

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

We want you to do well from the beginning, so we\'ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah \'Your Place to Shine\'.

About the Job:

An exciting opportunity has arisen for an Events Executive-Sales for Burj Al Arab Jumeirah. The main purpose of this role is to support Event Sales Managers in all operational and administrative tasks while organizing events. Sell and execute all hotel events with a seamless turnover, from Events Sales Managers to Banquet/Events Service Managers, and through to post event follow up. Ensure that all customers/guests are given consistent high level of service throughout each event. Will be responsible for the total event service and total sales inclusive of after sales and Coordinates with the Sales Centre, Business Development Managers, relevant Hotel Departments, and the customers/guests.

Your main duties will include:

Sells and promotes all meeting and event spaces at the hotel online and offline.

Sells and promotes group suite bookings.

Coordinates all events as delegated to ensure maximum customer satisfaction.

Ensures that all department heads are informed of significant groups which will impact the Hotel operations.

Adheres to the Hotel\'s Selling Strategy for Events and Groups.

Attend designated meetings, menu, and wine tasting.

Ensures Catering Diary Booking Procedures and Group Audits are adhered to.

Organize and delegate traces for follow-up; be familiar of status of each.

Promptly respond to all messages, ensuring that all messages are returned within 4 hours.

Use standardized form letters for use by all Event Management Team as response to inquiries, tentative / definite bookings, thank you, cancellations and re-bookings.

Ensure appropriate letter are sent and filed.

Review group arrival and Departure needs and relay information to appropriate departments.

Ensure that Event Management office is kept organized and clean.

Use established file and trace system to ensure consistency.

Place call reports with relevant and updated information for all customer conducts in DELPHI in activity reports.

Set up Mini Room block for Group Events and ensure that room block is well managed so that correct rooms forecast may be achieved.

Ensure that all information for the Daily Events Sheet is complete and accurate and distributed on a timely basis.

Make changes to Banquet Event orders as necessary, ensuring that correct information is communicated to respective departments on a timely basis in order to best service the client.

Identify groups which do not have scheduled functions and communicate such to outlets in order to help them anticipate expected business levels.

Prepare and distribute the weekly Event forecast identifying covers and sales by meal periods.

Prepare and distribute amenity request forms for specified clients. Obtain designated approvals and follow up on delivery.

Follow up on specific files and sales objectives as delegated by the Events Sales Manager and Head of Sales/DOSM.

Ensure client files are kept organized and current with all required information.

Ensure that all incoming calls are answered within 3 rings with proper greetings and telephone etiquette.

To be knowledgeable of the following:

-Function room capacities and various set ups

-Booking space (tentative/definite)

-Use of all forms

-Menus and pricing

-Guarantee policy

-Cancellation policy

-Payment policy

-Room rental charges

-Corkage fees

-Miscellaneous pricing (floral, entertainment, etc)

-Shipping / receiving policies

-Lost and found policy

Maintain complete knowledge of and comply with all hotel/departmental policies and procedures.

Block space ensuring that the appropriate space is blocked to accommodate the group\'s requirements and to maximize labour costs.

Meet with clients to work out the details of their functions. Escort clients through the property and highlight features of facility as well as available service.

Suggestively sell menus which meet the client\'s needs and maximize revenues.

Liaise with the Execute Chef to plan special requests for clients and special event menus. Arrange introductions between the client and Chef.

Meet with the Chef prior to function time to verify arrangements and to observe the quality of the food presentation Assist in plate up of meals as requested. Ensure that standards are met.

Where appropriate, entertain clients in the hotel outlets to sell the hotel facilities. Make reservations at non-peak times to allow the outlet to provide the best service.

Adhere to all Accounting policies regarding payment.

Ensure that all definite functions are detailed accurately on Banquet Event Orders, signed by clients, and distributed to designated departments on a timely basis.

Review estimated guarantees and ensure that firm guarantees are obtained 2 business days prior to scheduled function. Ensure that the overset figure complies with established standards.

Ensure that all functions space dates which have restrictions are followed.

Attends Pre-Conference Meeting\'s with hotel Team and Client as appropriate.

Qualify opportunities to up sell various areas of the resort according to the up-selling programme set within the department and meet targets.

To be familiar with Event service standards to better sell the facilities of the Hotel.

Ensure that door cards are typed of reach scheduled function and properly posted.

Check function room set ups prior to guest arrival, ensuring all details agree with client\'s requirements and hotel standards.

Check the functions are properly staffed to provide the required standard of service. Dress in a manner which is conductive to a business environment whereby first impressions reflect on the hotels image.

Assist in supervising the service of functions, ensuring guest satisfaction.

Attend BEO/Resume review meetings; resolve any discrepancies.

Welcome group contact upon arrival at a function and ensure guest satisfaction.

Monitor guest reactions and confer with service staff to ensure guest satisfaction.

Anticipate guests\' needs, respond promptly, and acknowledge all guest, however busy and whatever time of day. Always promote positive guest relations.

Be familiar with all hotels services / features and local attractions / activities to respond accurately to any guest inquiry.

Monitor and handle guest complaints by following the instant satisfaction procedures and ensuring guest satisfaction.

Contact clients after scheduled functions to ensure guest satisfaction and to solicit re-bookings.

Monitor, handle and process all billing / payment procedures according to accounting standards.

Conduct Post Event Billing reviews with all group contacts along with Credit Manager to ensure accuracy of Billing for the guest.

Ensure that all events are turned actual, and that the actual revenue is posted in DELPHI.

Ensure that BAA SOP\'s and LSOP\'s are adhered to.

Continuously review procedures and processes within the department to maximize profit, increase productivity and improve efficiency.

Conduct in-house site inspections.

Attend all training courses as directed and conduct on going On the Job Training to new hires as required.

Foster and promote a cooperative working climate, maximizing productivity and employee morale.

Effective communication skills.

Presents ideas and information in a concise, well-organized manner.

Manages interpersonal conflict situation effectively.

About you:

In order to be considered for this role you will have at least 1 years of working experience in Events Management (preferably Hotel related), High school diploma or higher education, Good F&B knowledge.

You will have excellent written and spoken English skills, additional language is advantage. Knowledge of hotel operating systems is a must. Your experience in handling guest requests and exceeding their expectations would be regarded as essential. Working with different computer software Microsoft Office packages. Working in a customer service driven environment.

Should be able to quickly learn and adapt to a new work environment.

About the benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry.

APPLY NOW

JOB INFO

Job Identification 1620

Job Category Sales & Marketing

Apply Before 22/09/2023, 06:02

Locations Umm Suquim 3, Dubai, AE

Joblinks.ae