Job Number 24030017
Job Category Food and Beverage & Culinary
Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

START YOUR JOURNEY WITH US

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city\'s lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott\xc2\xae, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.

Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following:

• An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.
• Learning opportunities with some of the best professionals the region has to offer.
• We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule.
• A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:

• World class training and development, including leadership development.
• Recognition programs.
• Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!
• Discounted food & drink in all our restaurants and bars.
• Discounts for your friends and family.
• Unlimited career opportunities (Internationally and locally)
• Medical and Life insurance
• Amazing support to ensure you have all the tools you require to complete your day-to-day tasks.

OUR EXPECTATIONS FROM THE ROLE:

\xc2\xb7 As an expert being able to collaborate with a customer and craft individual events.

\xc2\xb7 Taking care of a smooth transition from sales to events planning.

\xc2\xb7 Handle groups & events contracted by the Sales team ranging from 1 room per night/ 1 guest to 450 rooms per night/ 450 guest

\xc2\xb7 Focus on pop-up groups (group handovers within 7 working days which will not go through sales)

\xc2\xb7 Focus on pop-up events and being the contact person for the Marriott Regional Office.

\xc2\xb7 Focus on future planning potential problems and/or conflicts from a service/planning point of view and solutions towards them to improve guest satisfaction and planning efficiency.

\xc2\xb7 Being proactive in offering solutions.

\xc2\xb7 Creating Banquet Event Orders.

\xc2\xb7 Accurately forecasts all the events (bedrooms and/or catering)

\xc2\xb7 Guidance and support throughout the event.

\xc2\xb7 Being knowledgeable about product and services.

\xc2\xb7 Handle the billing process by preparing invoices, having bill reviews with the guest and finalizing the invoices by ensuring billing accuracy.

\xc2\xb7 Takes total ownership and responsibilities for the successful planning and coordination of groups & events assigned.

\xc2\xb7 Continuous communication with the operational team.

\xc2\xb7 Be available as needed during the event phase for their assigned groups.

\xc2\xb7 Working effectively with third party vendors.

\xc2\xb7 Organizing & planning the group rooms side of the event.

\xc2\xb7 Working in coordination with assigned Group housing partner to ensure rooming list & room instructions have been updated accurately.

\xc2\xb7 Guiding the client throughout the event as the expert partner for the guest by being a consultant

\xc2\xb7 Attend the daily service communication tool; BEO meeting.

\xc2\xb7 Up-sell last minute items to ensure profitability.

\xc2\xb7 Conduct pre- and post-conference meetings in line with Marriott standards.

\xc2\xb7 Show around in connection with in-house functions.

\xc2\xb7 Coordinate all activities involving the pre- and post-event process.

\xc2\xb7 Communicate challenging situations accurate to responsible departments.

\xc2\xb7 Handle guest complaints in a professional manner and come up with solutions.

\xc2\xb7 Responsibility of working on individual projects besides the organization of events.

\xc2\xb7 Following department timelines for actualization, BEO & Group resume distribution, rostering, forecasting, etc.

\xc2\xb7 Rewarding bonvoy points in a timely manner after checking the required criteria mentioned on the Job Aid for posting points.

\xc2\xb7 Working honestly, ethically & with integrity

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of \xe2\x80\x9cWonderful Hospitality. Always.\xe2\x80\x9d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that\xe2\x80\x99s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International\'s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you\xe2\x80\x99re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand\xe2\x80\x99s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you\xe2\x80\x99ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That\xe2\x80\x99s The JW Treatment\xe2\x84\xa2. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,\xe2\x80\x8b begin your purpose, belong to an amazing global\xe2\x80\x8b team, and become the best version of you.

Marriott