Job Description

Job Title:

E-Trading Support Associate

Business Unit:

Electronic Trading Systems

Location:

Dubai

Reports To:

Director, E-Trading Support

Full Time/Part Time:

Full Time

Position Summary:

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E-Trading Support Associate.


Duties & Responsibilities


Responsibilities include but are not limited to:


Implementation and maintenance of direct market access for clients (brokers and external clients) - includes the setup of trading systems via the ISV administration systems or via routing file configurations. ISV license ordering


Identification and resolution of market and open orders related issues -includes exchange liaison for internal comparisons


Resolution of queries relating to market access - includes reporting of and investigation of exchange or trading system outages


Liaison with IT and clients relating to market access - includes reporting and escalation of issues


Distribution to clients of firm and exchange notifications/exchange holiday schedules - general notifications to the client base via email distribution lists. 1st line support of queries relating to such distributions


Implementation of trading and margin limits in trading system ISVs (at the direction of the Risk Department) - to ensure all clients have adequate risk controls on their trading system as per their requirements and funds available


Monitoring and early warning of physically deliverable positions - daily procedure to advise Back Office and clients of any positions at risk of delivery. General email advisory to client base informing of upcoming expiries


Initiation, implementation and liaison with IT (if required) for exchange and trading system ISV software upgrades and patches - includes co-ordination with IT and affected client base of upcoming upgrades and schedule


Monitoring and reporting of market data usage - maintained via monthly updated lists of client market data usage for reporting to exchanges.


Monitoring and reporting of excessive exchange messaging verses traded volume ratios - daily procedure derived from exchange provided data to highlight internally and to offending clients any unacceptable ratios


Trader and trader key registrations with exchanges - includes exchange and exchange examination/course registration where necessary. Also includes the de-registration of clients from exchanges as they leave


Development and maintenance of departmental policies and procedures materials - updated as necessary when new policies and procedures or systems are integrated

Qualifications and Experience

Educated to Degree standard, preferred.


2-3 years previous experience in Electronic Trading Services and/or exposure to Derivatives Exchange Trading Gui's or professional Equity and Derivatives trading platforms.

Attributes

Ownership:


To be able to take responsibility for broker and external client requirements for both onboarding solution projects or general support processes. To work independently and manage own projects to constantly review process improvements across the Electronic Trading Systems department.


Client Skills:


Strong interpersonal and communication skills are essential. The candidate will need to work and liaise regularly with our Middle and Back Office and IT support teams.


Job Skills:


To be resourceful and self motivated in order to ensure the right level of documentation, process and training is taking place, and thus understanding how this ties in to the business needs.


Technology:


Strong PC skills, including knowledge of Excel, Outlook and Word would be preferable. A working knowledge of desk cover systems and any front end trading applications, such as TT, Stellar, CQG, Fidessa, Bloomberg, WebICE, CME Direct and others, would be good to help understand the functions being transitioned.


Professional Attributes:


A high degree of composure is required as the process improvement work often requires cooperation with multiple teams, all having an opinion on the processes. Risk awareness is also required as well as an understanding of the financial impact of the functions being transitioned, as well as being able to handle themselves professionally when under pressure from brokers and external clients.


Organisational Ability:


To be able to effectively manage their own workload and possess the motivation to be effective alone and as part of a team. Good timekeeping is a prerequisite as the candidate will be required to work to deadlines, at the same time managing an ever-changing workload and cope at times of high pressure.


Communication


Excellent verbal and written communication skills are required. The candidate must be articulate and able to explain complex processes. They should also be confident verbal communicators able to challenge information and requirements if necessary.