Job Description

Entertainment Supervisor - MAF Entertainment - Operations - Majid Al Futtaim - Dubai, UAE
Position Overview
The Entertainment Supervisor role at Majid Al Futtaim Entertainment in Dubai is responsible for supporting seamless daily operations across entertainment, food, and beverage zones. This role leads frontline teams to deliver energetic, guest-focused service while maintaining brand standards, operational excellence, and strong commercial performance across the assigned site.
Job Details
Country: UAE
City: Dubai
Industry: Entertainment
Function: Hospitality General
Salary: 8000-11000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Lead exceptional guest experiences across entertainment attractions, food and beverage outlets, and checkout areas
• Resolve guest complaints professionally and drive service recovery in line with brand standards
• Promote upselling initiatives and in-venue promotions to enhance guest spend
• Enforce SOPs, brand rituals, grooming standards, and service quality across all touchpoints
• Monitor guest feedback including NPS scores and implement improvement actions
• Ensure operational readiness through daily walkthroughs, audits, cleanliness checks, and equipment inspections
• Supervise staffing levels, rotations, daily briefings, and frontline operational support
• Coach, motivate, and develop team members to achieve high performance and engagement
• Oversee cash handling, opening and closing procedures, audits, petty cash, and contractual compliance
• Manage stock checks, deliveries, inventory reporting, and discrepancy control
• Promote health, safety, hygiene, and food safety compliance, ensuring crisis readiness
• Drive business KPIs including NPS, spend per head, P&L contribution, audit scores, OHI, and OPEX control
• Act as a culture ambassador, reinforcing Majid Al Futtaim values and service excellence

Ideal Profile

• Hospitality certificate or diploma with relevant operational experience
• PIC Level 3 certification
• Four to five years of experience in a high-volume, fast-paced restaurant or entertainment environment
• Minimum two years in a supervisory or team leadership role
• Ability to remain calm and make sound decisions in high-pressure situations
• Strong analytical, interpersonal, negotiation, and organizational skills
• High attention to detail, speed, and accuracy
• Passion for guest service, culinary excellence, professionalism, and integrity

Why Join Us

• Dynamic leadership role within a leading entertainment and leisure portfolio
• Opportunity to influence guest experience and frontline performance at scale
• Supportive and energetic work culture focused on development and excellence
• Career growth within a diversified regional organization

About the Company
Majid Al Futtaim is a leading developer and operator of shopping malls, retail, leisure, entertainment, and lifestyle destinations across the Middle East, North Africa, and Central Asia. Through its entertainment division, the Group delivers world-class guest experiences that create great moments for everyone, every day.
Job Title Entertainment Supervisor - MAF Entertainment - Operations - Majid Al Futtaim - Dubai, UAE
Entertainment Supervisor - MAF Entertainment - Operations - Majid Al Futtaim - Dubai, UAE
Position Overview
The Entertainment Supervisor role at Majid Al Futtaim Entertainment in Dubai is responsible for supporting seamless daily operations across entertainment, food, and beverage zones. This role leads frontline teams to deliver energetic, guest-focused service while maintaining brand standards, operational excellence, and strong commercial performance across the assigned site.
Job Details
Country: UAE
City: Dubai
Industry: Entertainment
Function: Hospitality General
Salary: 8000-11000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Lead exceptional guest experiences across entertainment attractions, food and beverage outlets, and checkout areas
• Resolve guest complaints professionally and drive service recovery in line with brand standards
• Promote upselling initiatives and in-venue promotions to enhance guest spend
• Enforce SOPs, brand rituals, grooming standards, and service quality across all touchpoints
• Monitor guest feedback including NPS scores and implement improvement actions
• Ensure operational readiness through daily walkthroughs, audits, cleanliness checks, and equipment inspections
• Supervise staffing levels, rotations, daily briefings, and frontline operational support
• Coach, motivate, and develop team members to achieve high performance and engagement
• Oversee cash handling, opening and closing procedures, audits, petty cash, and contractual compliance
• Manage stock checks, deliveries, inventory reporting, and discrepancy control
• Promote health, safety, hygiene, and food safety compliance, ensuring crisis readiness
• Drive business KPIs including NPS, spend per head, P&L contribution, audit scores, OHI, and OPEX control
• Act as a culture ambassador, reinforcing Majid Al Futtaim values and service excellence

Ideal Profile

• Hospitality certificate or diploma with relevant operational experience
• PIC Level 3 certification
• Four to five years of experience in a high-volume, fast-paced restaurant or entertainment environment
• Minimum two years in a supervisory or team leadership role
• Ability to remain calm and make sound decisions in high-pressure situations
• Strong analytical, interpersonal, negotiation, and organizational skills
• High attention to detail, speed, and accuracy
• Passion for guest service, culinary excellence, professionalism, and integrity

Why Join Us

• Dynamic leadership role within a leading entertainment and leisure portfolio
• Opportunity to influence guest experience and frontline performance at scale
• Supportive and energetic work culture focused on development and excellence
• Career growth within a diversified regional organization

About the Company
Majid Al Futtaim is a leading developer and operator of shopping malls, retail, leisure, entertainment, and lifestyle destinations across the Middle East, North Africa, and Central Asia. Through its entertainment division, the Group delivers world-class guest experiences that create great moments for everyone, every day.
Post Details
Job Start Date
Salary from 8000.00
Salary to 11000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required