Enterprise Customer Success Manager German Speaking
Dubai, United Arab Emirates
Job Description
Customer Success
United Arab Emirates, Dubai
Nathan Kaye
Enterprise Corporate Recruiter
+31 10 243 6056 n.kaye@sana-commerce.nl
At Sana Commerce we\xe2\x80\x99re committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths. It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them. We\xe2\x80\x99re a fast-growing SaaS company that allows you to take ownership of your career. At Sana Commerce, we\xe2\x80\x99re looking for a Customer Success Manager for our Enterprise team in the DACH region to help our largest customers to benefit even more from Sana. This means leading and supporting them in their digital journey and roll-out of Sana Commerce across their international businesses and subsidiaries.
What you\xe2\x80\x99ll be doing: Online Assessment &
With the assessment, we\xe2\x80\x99re measuring your learning agility. Did we click? Then our recruiters would love to get to know you better. Hiring Manager
Meet your future manager and ask them anything about the role you\xe2\x80\x99re applying for, about Sana Commerce and the culture.
What you\xe2\x80\x99ll be doing:
- Managing your own portfolio of accounts that have e-commerce rollouts in their roadmaps and identifying opportunities for upsell and cross sell to drive revenue growth;
- Identifying risks and taking action against them to prevent churn;
- Collaborating with different departments to ensure to most effective solutions for your customers;
- Collaborating with your sales colleagues to deliver a great customer onboarding.
If taking your clients on a journey of digital transformation and achieving your ultimate goal of optimizing the commercial results is something that excites you then you can make a real impact at Sana Commerce!
- A Bachelor\xe2\x80\x99s degree;
- Minimum of 2 years of experience in Customer Success or Account Management, preferably within the software industry;
- (Near) native command of the German language, and strong English language skills;
- Partnership building skills. You can build a strong partnership with multiple stakeholders at the customer and help them drive change;
- Customer orientation. You know how to get to the question behind the question and you are good at collaborating with clients to put together an ambitious and realistic strategy.
- The chance to make an impact at a scale-up organization;
- A global and customized team onboarding program (9,1/10 rated by previous new hires);
- Personal development opportunities;
- Up to 3 weeks \xe2\x80\x9cwork from anywhere\xe2\x80\x9d per year;
- Being part of a 50% year-over-year growth software company
- Entrepreneurial. Sana Commerce exists today because a few people had a great idea and brought that idea to life.
- Result-driven. We also know that being result-driven is about more than just KPIs. It\xe2\x80\x99s about creating value, tackling challenges head-on, and supporting our colleagues in reaching their goals.
- Customer-Centric. We\xe2\x80\x99re in it for the long haul. Through good times and bad, we stick together because we believe in our product, our promise, and our people.
- Team spirit. At Sana Commerce, everyone is eager to help their colleagues and success is always a team effort.
- Learning mindset. Sana Commerce people are constantly looking to improve and challenge their existing knowledge base.
Let new adventures begin!
Application Procedure
Online Assessment &
Recruiter Interview
With the assessment, we\xe2\x80\x99re measuring your learning agility. Did we click? Then our recruiters would love to get to know you better. Hiring Manager
Interview
Meet your future manager and ask them anything about the role you\xe2\x80\x99re applying for, about Sana Commerce and the culture. Business Case
It\xe2\x80\x99s based on real scenarios and information \xe2\x80\x94 you need to prepare a business case. This is done to assess the love for your future role and your skills. One of your future team members will also join this meeting.Final Interview with MT-member
We close our hiring process by introducing you to a member of our management team.
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Job Detail
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Job IdJD1494985
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned