Job Description

To effectively manage and coordinate the engineering and systems interfaces within the Keolis MHI Metro Project between Operations, Maintenance, and RTA functions. The role ensures seamless communication, alignment, and compliance with contractual, technical, and operational standards to achieve service reliability, safety, and performance excellence.
KEY RESPONSIBILITIES
Strategic

• Develop and implement the Engineering/System interface strategy in alignment with the project's operational and maintenance objectives.
• Ensure the integration of engineering and system activities with organizational goals, focusing on system reliability and lifecycle asset management.
• Contribute to strategic decision-making by providing expert insights on engineering coordination, maintenance planning, and performance improvement.

Financial

• Support cost optimization through effective interface planning and coordination to minimize downtime and rework.
• Ensure adherence to maintenance budgets and resource utilization in alignment with approved financial plans.
• Identify efficiency improvements that contribute to long-term operational cost savings.

Stakeholder / Customer

• Serve as the primary liaison between Operations, Engineering, Maintenance, Quality & Assurance, and external stakeholders to ensure smooth collaboration and information flow.
• Represent the department in technical and interface-related meetings with regulatory authorities, contractors, and client representatives.

Operational

• Coordinate system interface activities between Engineering/System teams to ensure compliance with contractual and operational requirements.
• Develop, review, and update Standard Operating Procedures (SOPs), configuration plans, and maintenance interface work instructions.
• Oversee inspection programs and interface performance monitoring in collaboration with relevant departments.
• Ensure timely resolution of interface issues affecting system performance, reliability, or safety.

Capability/People

• Ensure control room and engineering personnel are trained, certified, and competent in interface and maintenance management processes.
• Provide mentorship, technical guidance, and continuous improvement initiatives within the team

Dimensions

• Direct management of Engineering & Systems interface processes and coordination activities.
• Oversight of performance KPIs related to system reliability, maintenance response, and issue closure.
• Collaboration with multiple departments including Operations Control Centre, Maintenance Planning and Technical Support.
• Office environment: occasional travel to depots or operational sites may be required

MINIMUM QUAIFICATIONS
Min.
Required
Desirable
Education * Degree holder or high diploma of post-secondary education in a related discipline and/or relevant professional qualification.
Experience * Minimum of 5 years' experience within the rail industry, preferably in operations or maintenance functions.

• Experience as a railway engineer or operations controller with a thorough understanding of operational safety rules and regulations.
• Strong knowledge of metro systems, subsystems, and Operations Control Centre (OCC) functions.
• Proven experience in engineering-maintenance coordination, ensuring alignment between technical and operational teams.
• Experience in metro or tram interface management roles.
• Background in maintenance planning, configuration control, or reliability engineering.
• Hands-on experience in incident management and service recovery within a regulated railway environment.
• Exposure to performance regime management and KPI-driven operational improvement.
• Prior experience working with government authorities, regulatory bodies, or external stakeholders in the rail industry.

Skills / Training * Comprehensive system knowledge with a strong understanding of metro systems and Operations Control Centre (OCC) functions.

• Excellent analytical, problem-solving, and IT proficiency with the ability to manage complex systems.
• Effective communication and coordination skills with the ability to multitask in a fast-paced, team-oriented environment.
• Strong organizational and planning skills, detail-oriented, and capable of managing multiple priorities.
• Proven leadership and team management skills to lead, motivate, and develop high-performing teams.
• Customer and stakeholder engagement skills with clear communication during service disruptions.
• Ability to work under pressure, take initiative, and adapt to dynamic operational conditions.
• Fluent in English (spoken and written).
• Valid driving license with good driving skills and field experience.
• Working understanding of rolling stock, signalling, and control room functions.
• Understanding of factors affecting service quality, safety, and customer needs.
• Knowledge of performance regime requirements and operational performance management.
• Decisive and capable of working under pressure, taking command during incidents, and coordinating resources effectively.
• Proficiency in additional languages (e.g., Arabic) would be an advantage.

Skills Required