Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE\xe2\x80\x99s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees! We are currently recruiting for a Engineer- Service Now for our trusted client to be based out of their office in Dubai.

Purpose-

• Administration, Maintenance and Support of ITSM platform such as Access management, Master data management, Reporting, patching and version upgrades.
• Implement and enhance key ITSM components of the ServiceNow platform i.e. CMDB, Change management, Service Request, Knowledge management, Incident Management, Reporting, Asset Management, Problem Management, Service Portal, Predictive intelligence in compliance with Business Technology strategy to support the operational needs internal and external stakeholders.
• Implement and Support ServiceNow Business applications such as ITAM GRC, DevOps, HRSD etc.
• Implement and Support ServiceNow custom application as per organizational needs.
• Keep system up to date with latest features and security patches by upgrading ServiceNow to latest platform version whenever available.
• Provide day to day support for ServiceNow related issues/requests as per defined SLAs.

Responsibilities-

• Administrate and support ServiceNow Platform and ensure the system performance and availability.
• Load, manipulate and maintain data within/between Service-now and other systems.
• Perform ServiceNow administrative tasks such as user access/role management, group management, Master data management, report creation etc.
• Perform daily system health checkup for all the automation and Integration and apply fixes for any observed issues.
• Perform ServiceNow upgrades, ensuring appropriate planning, cloning, testing and fixing any issues which have occurred prior to implementation.
• Documenting ServiceNow SOPs, User manual and guides.
• Gather requirement and build new catalog items , request workflows.
• Test and deploy all the new functionalities developed inhouse or by external vendor for ITSM applications.
• Prepare solution design document and SOPs for all the functionalities developed for ITSM applications.
• Integrate Service management and operation management tools with other system like Splunk, Tableau, MF CMDB, SCCM, OMI, NNMi,Active Directory, NetApp, MicroFocus NA, vCenter, Oracle GRP etc.
• Implement Service request automation using Orchestration capability of ServiceNow platform including powershell script or REST/SOAP web service required for the automation.
• Integrate and support ServiceNow with Event Management tools to convert Events into Incidents.
• Ensure CMDB data accuracy through discovery or integration with any third party software such MicroFocus uCMDB, Nexthink, SCCM etc.
• Creation and/or support of integrations of any third-party software with ServiceNow using REST/SOAP APIs or integration adapters or integration package.
• Prepare Integration control document as per template and standards.
• Test and deploy all the integrations built inhouse or by external vendor.

Skills

• Bachelors Degree in IT/ Computer Science Engineering
• Experience in Implementation of IT Service Management Process
• Experience in Implementation of IT Service Management Tools
• ServiceNow (IT Service management, Asset management, GRC, HRSD and Operation management modules) experience
• Experience in supporting Software Asset Management Tools integration with ServiceNow
• Developing ServiceNow Custom applications.
• Implementing Integration of ServiceNow with Third Party Softwares

Transguard Group