• Responsible for ensuring all GCC (UAE, Saudi and Qatar) employment inquiries are addressed in a timely manner through mandate of the team
• Establish solid relationships with professional network of contacts with GCC governmental stakeholders (entities, pension plans, etc...) to stay updated on GCC employment regulations and resolve any issues
• Ensure staff employment compliance with local UAE, Saudi employment and Qatari regulations as per legal entity setup. Maintain an updated view on changes related to the employment regulation in the GCC and manage projects across stakeholders (external and internal such as finance/accounting/technology) to this end
• Manage ME pension plan programs for client staff in the ME. Act as the point of contact with the ME pension plan counterparts. Maintain tracking sheet, open accounts for new joiners, upload distribution figures on pension system, verify leavers application, validate leaver statement, validate eligible staff data with the finance department, track invoices and payments
• Supervise the DEWS (DIFC Employee Workplace Savings Plan) implementation and process. Closely coordinate with the payroll team to enroll new joiners, terminate leavers, track leave of absence, transfers between offices. Liaise and coordinate with the pension authorities at DEWS as required and update HR management with new announcements/developments
• Supervise the GCC pension plan for GCC nationals working with UAE entities, new joiners\xe2\x80\x99 enrolment, terminations, issuance of labour agreements, government system requirements. Review figures with the finance department, liaise and coordinate with the pension authorities in GCC as required
• Manage the inter-firm relocations across different offices, securing approval as per eligibility criteria, onboarding, employment agreements, benefits, discharge letters
• Act as a reference for Employee Relations matters (inquiries, policies and procedures) within the GCC offices
• Supervise junior employee relations team members across tasks related to the responsibilities of the employee relations junior manager. Provide timely guidance and feedback. Effectively coach and develop team members and uphold their commitment to service quality. Review trackers and introduce dashboards to effectively track team members\xe2\x80\x99 quality and productivity
• Handle employees\xe2\x80\x99 employment matters in GCC offices including but not limited to breach of firm values, policies and procedures
• Act as the point of contact for data and documents to address audit inquiries and set action plans to address recommendations in Audit report
• Cover for HC team members where needed on new and existing tasks (i.e. Contractor process, reporting)
• Become a super-user on digital tools and promote \xe2\x80\x98digital mind-set\xe2\x80\x99 among employee relations team
• Liaise with the central employee relations team in effective implementation of all employee relations procedures and requirements
• Work towards being a high-quality internal service provider and ensure that all employee relations business support requirements on the ground in the GCC offices are being met
• Liaise with payroll and expenses teams on invoices related figures
• Adhere to processes and standards for service delivery and ensure their implementation
• Coordinate with relevant employee relations contacts to ensure timely and effective service delivery from the central HC team
• Investigate disciplinary matters and provide information to the concerned parties with regards to ethical and legal considerations
• Proactively identify and address the employee relations services needs for the offices
• Suggest improvements to existing processes
• Act as a subject matter expert on broad range of employee relations related questions/requirements and attend to queries
• Contribute to an environment of teamwork within the broader human resources team and support other areas as needed
• Act as a key resource and liaison to other functional areas of the business, building productive cross-functional relationships

Criteria:

• Must have a university degree, preferably in Human Capital or another HR field
• 7+ years of relevant experience covering GCC (UAE, KSA, Qatar) countries
• Must be fluent in both English and Arabic 9spoken and written)
• Demonstrated knowledge and experience of GCC employment laws, regulations, and immigration processes
• In-depth knowledge of GCC labour law
• Must be experienced in HR projects including developing policies and procedures, automation, and handling complaints
• Knowledge of GCC pensions for both locals and expats, and DIFC
• Very agile, can adapt to changing/urgent requirements
• Exceptional knowledge of HC best practices and processes in the GCC
• Excellent problem-solving capabilities. Ability to establish and deliver on project plan by breaking down high level objectives to work activities/streams and driving action through self/owners
• Excellent organisational skills and super attention to detail
• Very good communication and interpersonal skills
• Ability to run cost-benefit analyses to assess options and provide recommendations
• Ability to operate independently with minimal supervision
• Ability to maintain highly confidential information
• Able to work in a fluid fast paced environment
• Strong strategic skill set
• Must be able to easily travel to KSA without visa restrictions if needed
• Must currently reside in the UAE

Please respect the criteria requirements and only apply if you meet these as you will not be considered if you do not. We thank you for your application however due to the high volume of candidate applications, we only accept online applications in the first instance. Successful candidate applications will be contacted, if you are not successful your CV will be stored on our database but to make sure you do not miss out keep checking our website, follow us on Twitter and follow our Sapphire Recruitment LinkedIn page.

Sapphire Recruitment Consultants