Job Description

Employee Relations & Engagement Specialist
Job Location : Dubai, UAE
Key Responsibilities :

• Receive, investigate, and document employee incident reports across all brands.
• Recommend and administer disciplinary actions in alignment with company policy and UAE labor law.
• Provide guidance to managers on handling employee misconduct, grievances, and performance issues.
• Act as the first point of contact for employee relations issues, ensuring concerns are addressed fairly, promptly, and confidentially.
• Investigate and resolve workplace conflicts, complaints, and disciplinary matters in line with UAE labor law and company policies.
• Provide coaching and guidance to managers on employee relations matters, ensuring consistent and legally compliant practices.
• Support policy interpretation, grievance handling, and disciplinary procedures.
• Maintain accurate and confidential ER documentation, case logs, disciplinary outcomes and reports.
• Conduct probationary performance reviews in collaboration with operations managers to ensure new employees meet role expectations.
• Organize and conduct end-of-contract renewal interviews, providing recommendations on renewal, non-renewal, or progression.
• Track and manage timelines for probationary periods and contract renewals to ensure compliance with internal policies and labor law.

Qualifications/Requirements:

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
• 3-5 years of HR experience with a strong focus on employee relations, disciplinary procedures, or HR operations.
• Experience in F&B, retail, or hospitality industries in the UAE is preferred.
• Strong knowledge of UAE labor laws, disciplinary frameworks, and HR best practices

Skills Required