Answer to calls as if it’s your first and last chance to sell our products and services.
Make outbound customer calls to promote and sell a product or service.
Advisor and listen to the student's training plan by asking the right questions.
Understands their needs and offers them the Go My Code training that best meets their expectations.
Provide after sales service by working with different departments to find solutions to student complaints.
Ensure customer meetings, customer reminders by email and phone and renewal of registrations.
Enter customer data and notes correctly on the CRM.
Can be involved in marketing activities (conferences, lives ...).
Reach monthly sales goals by working effectively on all types of leads.
Encourage students and instructors to share their feedback with you so that we can progress and help them to progress.
Up sell and Cross Sell our products.
The Educational Consultant should:
Be a GMC Ambassador, Community Builder, an excellent Communicator. -Be Honest, Proactive, a mediator - knowing how to resolve customer conflicts and dissatisfaction.
Know exactly what he is selling & how to advise the client effectively.
Know how to enhance the quality of customer service.
Master the way he explains to the customer the GMC learning method and the concept of active learning.
Able to work well as part of the whole team and independently.
Able to establish priorities between calls and leads.
Aware that he is the First GoMyConter that the student or lead meet or have on phone
Have Positive attitude and willingness to learn.
Must have basic computer skills
-Have basic math skills to be capable of counting money and -making change
Bring his Big Smile. Small Smiles are not accepted.
Required education and experience
You have a university degree from a top school.
You have gained 01 years work experience in a top start-up.
Customer Support or Sales Experience preferred
Domaine : Education / Social / Petite Enfance
Fonction : Commercial/Technico-Commercial
Contrat : A discuter
Entreprise : GoMyCode
Salaire : A discuter
Niveau d'études : Bac plus 3
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