Job Description

Ecommerce Operations Specialist - Dubai, UAE
Role Summary
Al-Futtaim Group is looking for a detail-oriented and technically skilled Ecommerce Operations Specialist to oversee backend operations for multiple ecommerce platforms across various brands and GCC markets. This role involves managing orders, ensuring smooth system integrations between SAP and Shopify, supporting merchandising activities, and enhancing operational efficiency through automation and data-driven reporting. You will work closely with cross-functional teams to deliver a seamless online shopping experience and operational excellence.
Job Details
Location: United Arab Emirates
Location: Dubai
Industry: Retail
Function: Operations
Salary: AED 9000-13000 monthly (market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
What You'll Do

• Manage the complete ecommerce order lifecycle, including cancellations, returns, exchanges, and refunds across GCC markets.
• Monitor and resolve integration issues between SAP, Shopify, OMS, payment gateways, and 3PL systems, liaising with IT to maintain uptime and accuracy.
• Conduct daily quality checks to ensure optimal site functionality and checkout performance.
• Support online merchandising activities such as product sorting, homepage scheduling, and campaign preparation.
• Develop and maintain operational dashboards and reports using tools like Power BI or Looker Studio.
• Implement workflow automation using tools like Power Automate to streamline processes.
• Collaborate with content, IT, logistics, and customer service teams to ensure seamless operations.
• Participate in testing, upgrades, and system enhancement projects with technical teams.

Ideal Profile

• 2-4 years' experience in ecommerce operations or platform management.
• Hands-on experience with Shopify Plus and SAP (Retail, MM, or SD modules).
• Knowledge of system integrations, API workflows, and ecommerce backend processes.
• Strong skills in BI reporting tools and basic data analysis.
• Experience in online merchandising and familiarity with automation tools.
• Highly organized with strong problem-solving and communication skills.

Why Join Us

• Be part of Al-Futtaim Group, a regional leader with a strong retail and ecommerce presence.
• Work with leading global brands across diverse industries.
• Collaborate with cross-functional teams in a fast-paced digital environment.
• Opportunities for growth in ecommerce operations and technology integration.

About the Company
Founded in the 1930s, Al-Futtaim Group is a diversified business group headquartered in Dubai, with operations in over 20 countries. Its portfolio spans automotive, financial services, real estate, retail, and healthcare. Partnering with over 200 leading global brands, the Group is driven by its core values of respect, excellence, collaboration, and integrity, consistently delivering innovative solutions and enriching customer experiences across markets.
Job Title Ecommerce Operations Specialist - Dubai, UAE
Ecommerce Operations Specialist - Dubai, UAE
Role Summary
Al-Futtaim Group is looking for a detail-oriented and technically skilled Ecommerce Operations Specialist to oversee backend operations for multiple ecommerce platforms across various brands and GCC markets. This role involves managing orders, ensuring smooth system integrations between SAP and Shopify, supporting merchandising activities, and enhancing operational efficiency through automation and data-driven reporting. You will work closely with cross-functional teams to deliver a seamless online shopping experience and operational excellence.
Job Details
Location: United Arab Emirates
Location: Dubai
Industry: Retail
Function: Operations
Salary: AED 9000-13000 monthly (market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
What You'll Do

• Manage the complete ecommerce order lifecycle, including cancellations, returns, exchanges, and refunds across GCC markets.
• Monitor and resolve integration issues between SAP, Shopify, OMS, payment gateways, and 3PL systems, liaising with IT to maintain uptime and accuracy.
• Conduct daily quality checks to ensure optimal site functionality and checkout performance.
• Support online merchandising activities such as product sorting, homepage scheduling, and campaign preparation.
• Develop and maintain operational dashboards and reports using tools like Power BI or Looker Studio.
• Implement workflow automation using tools like Power Automate to streamline processes.
• Collaborate with content, IT, logistics, and customer service teams to ensure seamless operations.
• Participate in testing, upgrades, and system enhancement projects with technical teams.

Ideal Profile

• 2-4 years' experience in ecommerce operations or platform management.
• Hands-on experience with Shopify Plus and SAP (Retail, MM, or SD modules).
• Knowledge of system integrations, API workflows, and ecommerce backend processes.
• Strong skills in BI reporting tools and basic data analysis.
• Experience in online merchandising and familiarity with automation tools.
• Highly organized with strong problem-solving and communication skills.

Why Join Us

• Be part of Al-Futtaim Group, a regional leader with a strong retail and ecommerce presence.
• Work with leading global brands across diverse industries.
• Collaborate with cross-functional teams in a fast-paced digital environment.
• Opportunities for growth in ecommerce operations and technology integration.

About the Company
Founded in the 1930s, Al-Futtaim Group is a diversified business group headquartered in Dubai, with operations in over 20 countries. Its portfolio spans automotive, financial services, real estate, retail, and healthcare. Partnering with over 200 leading global brands, the Group is driven by its core values of respect, excellence, collaboration, and integrity, consistently delivering innovative solutions and enriching customer experiences across markets.
Post Details
Job Start Date
Salary from 9000.00
Salary to 13000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location