Job Description

About the job E-Commerce Marketing & sales Specialist

Purpose of the job

This role drives sales and ensures customer satisfaction by engaging clients, managing orders, and closing deals. It supports business growth through proactive outreach, effective product presentation, and timely customer service.

Duties and Responsibilities

Identify and engage potential customers that make an order through online platforms. Handling daily customers orders via contact them through a call to confirm the orders. Present and sell company products or services to new and existing customers. Resolve customer inquiries and complaints in a timely and professional manner. Develop and maintain a knowledge base of the evolving products and services. Track and record activities on accounts and close deals to meet sales targets. Identify and reach out to potential customers via phone. Present our products in a compelling way that leads to conversions. Close deals effectively, with the customer Tracking order to ensure that order is delivered. Track and report on sales performance metrics. Collaborate with team members to optimize sales strategies. Stay updated on product knowledge and industry trends. Assist a customer with tracking their orders and providing updates on its delivery status. Implement customer order on our App and tools. Send a daily report to WH and concerning Dept to deliver the customers orders. Respond to customer inquiries via call Promote new products or services to potential clients

Job specification

Bachelors degree in marketing, Business, related field preferred Ability to understand another person's emotions and perspective. Problem solving. Good communication skills Active listening. Technical knowledge. Adaptability. Proven experience in online sales or similar role. Excellent communication and negotiation skills. Ability to build rapport and establish trust with customers. Self-motivated and able to work independently. * Strong understanding of sales performance metrics.