Job Description

Location:

Industrial Area 11, Sharjah

Department:

Marketing / E-Commerce

Reports To:

Marketing Director (Strategic) & Managing Director (Sales & Revenue)

We are seeking an experienced

E-Commerce Manager

to lead and scale our online sales operations across owned and third-party platforms. The role is responsible for driving online revenue growth, managing digital sales channels, optimizing customer experience, and leading a high-performing e-commerce team within the perfume and FMCG sector.

Strategic Responsibilities

Develop and execute the overall e-commerce strategy aligned with brand, marketing, and commercial objectives. Manage the e-commerce function as an independent revenue and cost center. Identify and implement digital growth opportunities, market expansion strategies, and new e-commerce platforms. Drive online sales growth through pricing strategies, promotions, product mix optimization, and customer retention initiatives. Expand global reach by onboarding new marketplaces, aggregators, and worldwide shipping partners (UAE & GCC focus). Oversee SEO, SEM, and paid advertising strategies across Meta, Google, TikTok, and other platforms. Ensure compliance with legal, regulatory, and platform requirements related to e-commerce and customer data. Prepare and present monthly sales, marketing, and performance reports to senior management.

Operational Responsibilities

Manage day-to-day operations of all e-commerce platforms and marketplaces. Achieve assigned sales targets and ensure smooth order processing and fulfillment. Oversee product onboarding, stock availability, pricing accuracy, and content across platforms. Plan and execute online promotions, campaigns, and offers to increase conversion and average order value. Coordinate with third-party agencies for website development, creatives, content, and photoshoots. Monitor and optimize paid marketing campaigns with strict budget control and ROI tracking. Execute email marketing and CRM initiatives for cross-selling, upselling, and retention. Maintain daily and monthly operational dashboards covering sales, traffic, conversions, and campaign performance. Liaise with logistics, courier partners, payment gateways, and vendors to ensure seamless operations.

People Management

Lead, motivate, and manage the e-commerce team with clear KPIs and accountability. Allocate tasks, monitor performance, and ensure timely execution of deliverables. Provide coaching, performance feedback, and skill development support. Foster a culture of ownership, customer focus, innovation, and collaboration. Coordinate cross-functionally with Marketing, Sales, IT, Finance, HR, and Logistics teams.

Qualifications & Experience

Education

Bachelor's degree in Business Administration, Marketing, E-Commerce, Digital Marketing, IT, or related field. Certifications in E-Commerce, Digital Marketing, SEO/SEM, Performance Marketing, or Analytics are an advantage.

Experience

5-8 years of experience in e-commerce, online retail, or digital sales management. Preferably from FMCG, retail, beauty, or perfume industry. Proven experience managing end-to-end e-commerce operations and digital marketing campaigns. Hands-on experience with Meta Ads, Google Ads, TikTok Ads, email marketing, SEO/SEM. Experience managing teams, agencies, aggregators, and cross-functional stakeholders.

Key Skills

Strong commercial and revenue-driven mindset E-commerce platform & marketplace management Digital marketing & performance analytics Team leadership & stakeholder management Data analysis and reporting Customer journey optimization

Share via WhatsApp on +971566817869 or Email on hr@khadlaj-perfumes.com.

Job Type: Full-time

Pay: AED5,000.00 - AED6,000.00 per month

Application Question(s):

Current Salary? Expected Salary? Notice Period? Reason for Job Change? Visa Expiry Date? Nationality?
Experience:

Perfumes and Cosmetics: 1 year (Required)
Location:

* Sharjah (Required)