Job Description

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Position

E-COMMERCE MANAGER

Mission

As E-Commerce Manager, you will be part of the Middle East Region, reporting to the Managing Director ME & WW Omnichannel Director. You will work closely with the Retail functions, being responsible for the following tasks.



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Job responsibilities

Strategic Leadership & Vision:

Defining and leading the E-Commerce strategy for the ME zone, including cross-functional team leadership and collaboration. This involves developing the commercial calendar, digital strategies, and website supervision.

Forecasting & Planning:

Defining and managing sales forecasts for all ME E-Business activities.

Project Management & Innovation:

Proposing, coordinating, and rolling out E-Commerce projects (e.g., Ship from Store, NPS) within the zone.

Collaboration & Coordination:

Working closely with various departments, including Retail Merchandising, Supply Chain, CRM, and Customer Service, to ensure alignment and effective execution of strategies.

Business Optimization & Monitoring:

Monitoring website performance, managing stock strategies, developing online client strategies, and implementing anti-fraud measures to optimize business performance.

E-Commerce Development & Launch:

Defining and implementing E-Commerce zone launch strategies with zone teams.

E-commerce Operations:

Monitoring operations performance, ensuring strong collaboration with warehouse and store to maximize compliance with shipping policy and grant the best client experience.

Continuous Improvement:

Collaborating with Warehouse Team for business strategy application and service improvements. Monitoring NPS (Net Promoter Score) and implementing actions based on feedback.



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Profile

3-5 years' experience in Fashion/Luxury Sale Bachelor's Degree or equivalent is preferred Manages own image standards on a high level Excellent relationships skills Organization, professionalism, self-confidence Strong customer service skills Excel, PPT, Power BI, Akeneo, Sales Force, Algolia.Goal Strong knowledge and/or interest for Fashion/Luxury Industry Fluent English

FENDI

MAISON

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The Fendi Maison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendi boutique - a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.


Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear.


In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.