Job Description

COME JOIN THE WORLD'S MOST INTERNATIONAL COMPANY

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL Express UAE is the recognized market leader in Express logistics and an Employer of Choice - ranked consistently as Great Place To Work in the UAE for 9 consecutive years.

Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too.

To learn more about our culture, motivated people and our purpose, please visit

ABOUT THE ROLE

To provide initial technical set-up and on-going user support for all Electronic Shipping Solutions, including hardware and software. Provide first level support and incident management for all Electronic Shipping Solutions deployed. Rollout Global / Regional Customer API Solutions and Programs. Manage hardware and software inventory & carry out vendor management activities. Carry out new customer solution on boarding and existing customer maintenance activities on a regular basis. Comply with DPDHL legal obligations regarding software licensing and comply with data security standards. Supervise the Customer Facing support desk.

YOUR TASKS

• To maintain all Electronic Shipping Solutions and deployed hardware are at agreed operational performance levels.
• To resolve problems either through personal action or by organising resolution through the ITSC Helpdesk or a third party vendor.
• Ensure all new Electronic Shipping Solution and/or new releases which are tested and signed-off are rolled out in a timely manner.
• To ensure the functionality and accessibility of all shared peripherals such as printers, plotters, scanners, etc.
• Deploy and commission new workstations including installation of relevant OS and software to handle increasing business needs and an expanding user base within a customer premise.
• Ensure all requests and issues are logged in the Service Desk and Global change control policies are followed.
• Maintaining asset management, security policies and agreed standard operating environment
• Ensure ESS country KPI(s) are achieved and provide reporting analysis

• Experience in implementing and supporting Customer integration solutions, electronic shipping solutions and related projects.
• Customer and end-user focused.
• Strong technical and analytical skills with knowledge on API and EDI solutions
• Creative problem solving skills and an ability to work conceptually.
• Able to achieve results through influencing others.
• Good communications and presentation skills.
• Team management skills
• 5 years of experience in customer solution delivery and API/EDI technologies and related field.
• A diploma or degree in Computer Science or related field.
• Project or Program Analyst roles (Customer Facing / IT or in business)