Job Description

The E-Commerce Business Coordinator is responsible for supporting and coordinating the daily operations of the company's online sales channels. This role ensures smooth execution of e-commerce activities by coordinating across marketing, logistics, IT, and customer service teams to drive online sales growth and improve customer experience.

Key Responsibilities

E-Commerce Operations

Manage and update product listings, pricing, images, descriptions, and inventory across e-commerce platforms. Coordinate order processing, shipping, returns, and refunds with logistics and warehouse teams. Ensure website and marketplace content is accurate and up to date.

Coordination & Execution

Act as a liaison between internal teams (marketing, IT, finance, customer service) and external vendors. Coordinate promotional campaigns, product launches, and seasonal sales. Ensure timelines and deliverables are met across all e-commerce initiatives.

Marketing & Sales Support

Support digital marketing activities including email campaigns, online promotions, and marketplace offers. Monitor sales performance and promotional effectiveness. Assist in managing third-party marketplaces (eBay. Amazon, Shopify)

Data & Reporting

Track and analyze key performance indicators (KPIs) such as sales, traffic, conversion rate, and average order value. Prepare regular performance reports and insights for management. Identify opportunities for process improvement and growth.

Customer Experience

Coordinate customer inquiries, feedback, and reviews to ensure timely resolution. Support initiatives to improve website usability and customer journey. Maintain service quality and customer satisfaction standards.

Required Skills & Qualifications

Bachelor's degree in Business, Marketing, E-Commerce, or a related field. 1-3 years of experience in e-commerce, digital operations, or online sales. Familiarity with e-commerce platforms Basic knowledge of digital marketing, analytics, and reporting tools. Strong organizational, communication, and coordination skills. Proficiency in MS Excel / Google Sheets.

Preferred Qualifications

Experience with CRM, ERP, or inventory management systems. Understanding of SEO, paid ads, and online merchandising. Ability to work in a fast-paced, deadline-driven environment.
Job Type: Full-time

Pay: AED4,000.00 - AED5,000.00 per month

Work Location: In person