Job Description

POSITION SNAPSHOT

Company: Nespresso UAE LLC


Location: Dubai, UAE


Grade: K_GEN

POSITION SUMMARY

The E-Commerce Merchandiser at Nespresso UAE will be responsible for managing and optimizing our digital boutiques (website and app) to deliver strong sales growth and best-in-class customer experiences. This includes executing product launches, campaigns, and promotions; overseeing stock management; managing BAU tickets with the development agency; and ensuring effective onsite SEO and merchandising.


The role also supports the B2B website project and collaborates closely with cross-functional teams (Marketing, CRM, Supply Chain, Trade, Finance, and CRC) to ensure smooth operations and timely campaign delivery. Additionally, the E-Commerce Merchandiser will design engaging customer journeys, leverage CRM insights and analytics for A/B testing, and continuously improve acquisition, conversion, and satisfaction across all online touchpoints.

A DAY IN THE LIFE ...

Own the Day-to-Day Running of Digital Boutiques

Manage and execute optimal inventory supply for B2C and B2B products based on weeks cover targets. Handle BAU tickets for onsite issues, coordinating with the development agency to ensure timely resolution. Execute promotions, product launches, and campaign refreshes in close collaboration with the Marketing team. Oversee PLP merchandising, including uploading banners, creating product pages, and building category/brand pages for B2B and B2C. Manage recommendation engines and onsite search optimization. Define and run A/B test hypotheses to improve acquisition, sales, and customer satisfaction. Liaise with merchandising, operations, and customer service to improve efficiencies and elevate the customer journey. Coordinate SEO activities with the agency. Develop the Professional/OOH boutique online experience, ensuring a best-in-class journey for B2B clients. Track and support e-commerce KPIs such as sales, new member acquisition, average basket size, and conversion rates. Analyze category performance to evaluate merchandising effectiveness, sell-through, and product opportunities.

Develop Digital Channel Performance

Monitor stock sell-through and channel performance versus targets. Work with development agency on BAU issues. Ensure all new products and campaigns are launched on time and aligned with global standards.

Ensure Compliance

Pre-align, validate, and plan all activities with local and HQ stakeholders. Ensure all content, T&Cs, and activities comply with local laws and Nestle Nespresso guidelines. Log, monitor, and escalate technical issues according to company standards.

Contribute to eBusiness Excellence

Actively participate in UAE market sales operations meetings, offering insights and recommendations. Share best practices and monitor competitive solutions to enhance the digital experience. Keep track of local eCommerce standards and innovations to ensure Nespresso remains ahead of the market.

What will make you successful...

Education

: Bachelor's degree in a relevant field (e.g., Business, Marketing, E-Commerce, or related disciplines).

Professional Experience & Skills

: Minimum of 3 years' experience in e-commerce merchandising or a similar role. Must have hands-on expertise with e-commerce platforms, specifically

Magento

. Strong knowledge of analytical tools for performance measurement, with the ability to identify improvements and drive innovation. Advanced proficiency in Microsoft Excel for reporting and analysis. Solid understanding of e-commerce UX, content management, and development projects, with intuitive knowledge of how users interact and shop online. Excellent analytical and problem-solving skills, with the ability to translate data into actionable commercial objectives. Fluency in

English

is a must. * Must be a

UAE National

with family book.