Job Purpose: Provide operational and administrative support to the Ops Control and Airport Services management team in Network Control Center (NCC), through continuous monitoring of the Emirates network operation in order to maintain normal operations and to recover disrupted operations, through maintaining effective communications across all operational channels, and through regular review and updates of operational databases, documentation and procedures. Job Outline: - To monitor day-of-ops activities across the network and liaise with VP Network Control (VPNC) /Manager Operations Control (MOC) /Manager Airport Services (MAS-NCC) in order to support with developing and implementing recovery action when required. Ensure practices and services are aligned and delivered as per company standards. - Provide the necessary support to Ops Control and Airport Services management team in NCC to maintain effective communications with operating crew and stakeholders in Dubai and Outstations at all times, providing a high level of customer service. During irregular operations and disruption recovery, ensure that situation reports, updates, plans and changes are communicated to and clearly understood by relevant stakeholders, and that they are actioned accordingly. - Ensure Operations Control and Airport Services System databases are maintained with up-to-date information, relevant message traffic is processed in a timely manner, system alerts are entered accurately, and delay information is captured and recorded accurately. - Support with effective mailbox management and prepare daily logs, reports and statistical analysis, ensuring all are completed accurately and in a timely manner, and communicated to relevant management and key stakeholders. - Maintain familiarity with and a good working knowledge of company and regulatory documentation, policies and procedures. Ensure updates and amendments to the Network Operations Policy and Procedures Manual are incorporated accurately and in a timely manner. - Contribute to and assist with the overall operational improvements and cost optimisation by identifying process weaknesses and operational flaws. Where anomalies are observed, ensure appropriate response to avoid future reoccurrences. Participate in project work, improving both process and quality of operational delivery across the network. - Maintain familiarity with the Corporate Emergency Response Plan, procedures and associated checklists. Participate in regular training and exercises, and support VPNC/MOC/MAS-NCC as directed during emergency and disruption response. - Provide support and temporary cover for periods such as: activation of the corporate emergency response plan, EK operational disruption recovery plan activation, in the absence of MOC/ MAS-NCC, or when delegated.
Qualifications & Experience: Bachelors Degree or Equivalent GPA: 3.0+ ILETS: 6 and above or EMSAT English 1400 or TOEFL 550 UAE Nationality (Passport & Khulasat Al Qaid) Age between 21 \xe2\x80\x93 26 Knowledge/skills: - Understanding and interpretation of Flight Crews duty time limitations preferred. - Ability to understand and interpret aircraft minimum equipment lists (MEL), and Flight Operations Manuals. - The ability to work under pressure without guidance and supervision, and the ability to correctly prioritise workload is essential. - Previous airport services experience is an advantage.
Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website confidential Further information on what\xe2\x80\x99s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.

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