Jumeirah Group in Dubai is hiring: Duty Manager Responsibilities
Supervise property operations, particularly at the Front Office, ensuring alignment with
Jumeirah service standards and property strategy.
Monitor service quality across all operations, ensuring adherence to approved
procedures and implementing corrective actions when necessary to uphold guest service standards.
Inspect rooms and facilities to ensure availability and compliance with operational
standards, supporting guest satisfaction.
Address guest complaints promptly, coordinating corrective actions to maintain
consistent quality customer experiences.
Coordinate departmental activities and facilitate effective communication to enhance
cooperation among departments for high-quality service delivery.
Monitor personnel behavior and appearance, ensuring adherence to SBU standards and
procedures to deliver professional services.
Respond promptly to emergencies such as power outages or equipment breakdowns to
prevent operational disruptions and maintain guest services.
Report incidents, accidents, and issues comprehensively to supervisors and update
records to facilitate business continuity improvements.
Ensure compliance with Health, Safety, and Environment management procedures to
provide world-class hospitality services. Qualifications
Luxury hospitality experience in a similar role.
Bachelor's degree in Hospitality or relevant field from an accredited and renowned university.
3-5 years of experience in a position of direct responsibility in Guest Services, Public Relations, or Front Office supervision within international luxury hospitality.
Intermediate proficiency in Microsoft Office programs.
Strong problem-solving, leadership, team management, creativity, project management skills, and attention to detail.
Benefits
Meals
Travel Expenses
Friends & Family Discounts
Private insurance
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