Duty Manager Jumeirah Dubai

Dubai, United Arab Emirates

Job Description

Jumeirah Group in Dubai is hiring:
Duty Manager
Responsibilities

  • Supervise property operations, particularly at the Front Office, ensuring alignment with
Jumeirah service standards and property strategy.
  • Monitor service quality across all operations, ensuring adherence to approved
procedures and implementing corrective actions when necessary to uphold guest service
standards.
  • Inspect rooms and facilities to ensure availability and compliance with operational
standards, supporting guest satisfaction.
  • Address guest complaints promptly, coordinating corrective actions to maintain
consistent quality customer experiences.
  • Coordinate departmental activities and facilitate effective communication to enhance
cooperation among departments for high-quality service delivery.
  • Monitor personnel behavior and appearance, ensuring adherence to SBU standards and
procedures to deliver professional services.
  • Respond promptly to emergencies such as power outages or equipment breakdowns to
prevent operational disruptions and maintain guest services.
  • Report incidents, accidents, and issues comprehensively to supervisors and update
records to facilitate business continuity improvements.
  • Ensure compliance with Health, Safety, and Environment management procedures to
provide world-class hospitality services.
Qualifications
  • Luxury hospitality experience in a similar role.
  • Bachelor's degree in Hospitality or relevant field from an accredited and renowned university.
  • 3-5 years of experience in a position of direct responsibility in Guest Services, Public Relations, or Front Office supervision within international luxury hospitality.
  • Intermediate proficiency in Microsoft Office programs.
  • Strong problem-solving, leadership, team management, creativity, project management skills, and attention to detail.
Benefits
  • Meals
  • Travel Expenses
  • Friends & Family Discounts
  • Private insurance

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Job Detail

  • Job Id
    JD1906233
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dubai, United Arab Emirates
  • Education
    Not mentioned