with a strong Front Office background to oversee daily hotel operations, ensure exceptional guest experience, and support departmental coordination. The ideal candidate will act as the management representative during assigned shifts and handle operational and guest-related matters professionally.
Key Responsibilities:
Oversee Front Office operations during assigned shifts (Reception, Concierge, Guest Services)
Act as the point of contact for guests and handle complaints or escalations effectively
Ensure smooth check-in/check-out processes and high service standards
Coordinate with Housekeeping, Security, F&B, and Maintenance as required
Monitor staff performance, attendance, and grooming standards
Prepare shift reports and log operational incidents
Ensure compliance with hotel policies, safety, and service standards
Support emergency handling and decision-making when required
Requirements:
Minimum
2-3 years experience
in Front Office operations
Previous experience as
Duty Manager / Assistant Front Office Manager
preferred
Strong knowledge of PMS systems (Opera or similar)
Excellent communication and leadership skills
Ability to work flexible shifts, including nights and weekends
Strong problem-solving and guest service orientation
Job Type: Full-time
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